Senior Specialist - IT Client Support

Energy Transfer , recognized by Forbes as one of America's best large employers , is dedicated to responsibly and safely delivering America's energy . We are driven to inspire our employees to create superior value for our customers, our investors, a sustainable future and giving back to the community where w e have long-standing commitments to causes including MD Anderson Children's Cancer Hospital, The Salvation Army, The American Red Cross, Ronald McDonald House and many more.

We value all of our employees who make our growth and success possible. We are proud to offer industry leading compensation, comprehensive benefits, 401(k) match with additional profit sharing, PTO and abundant career opportunities.

Come join our award winning 12,000 strong organization as we fuel the world and each other!

Summary

This is an IT Client Technology support position for our Fortune 50 Organization. This position will provide world class client Information Technology support with strong skills and knowledge in end-user devices, software, A/V, and in-depth knowledge of network infrastructure, telecommunications and systems support.

Essential Duties and Responsibilities:

• Handles complex technical issues that require in-depth knowledge of IT systems and infrastructure.
• Analyzes technical problems, identifies root causes, and implements effective solutions.
• Manages the escalation of complex issues to the appropriate teams or individuals
• Assist end-users with understanding IT security policies and provide user-friendly, simple, standard solutions complying with those guidelines. Works with other IT teams as needed to achieve effective solutions and compliance.
• Collaborate with corporate services and IT teams to design and recommend A/V configurations, utilizing compatible current technology yet easy-to-use by any employee.
• Technical lead on refresh projects, scheduling the work, ensuring equipment is ordered and retired timely and following process.
• Communicate with end-users in a clear and concise manner, providing updates and solutions, and managing expectations
• Guides and mentors junior staff, sharing knowledge, and fostering a collaborative team environment.

Requirements:

Education and/or Experience, Knowledge, Skills & Abilities:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:

• The candidate must have 8+ years of experience supporting end-users
• Strong knowledge and support skills in all IT disciplines as this person may be the sole IT resource in some situations.
• Must be able to travel as needed in support of end-users to include all meetings.
• Have or be able to obtain a valid passport.
• Vast knowledge of A/V.
• Expert cellular technologies skills (Apple and Android).
• Have a good understanding of network design and server relationships.
• Have a good grasp of telephonic sets including VOIP
• Be fluent in iOS, Android and Windows platforms.
• Familiarity with Security and related technologies (Biometric and magnetic).
• Possess a strong understanding of Cyber Security and its impact.
• Excellent oral and written communication skills as well as business presentation skills.
• Must be trustworthy of handling confidential and sensitive information with integrity.

Required experience is commensurate with the selected job level:

• The Senior IT Specialist level requires a Bachelor's degree or equivalent experience and 5-8 years of relevant job related experience
• The Lead IT Specialist level requires a Bachelor's degree or equivalent experience and 8+ years of relevant job related experience
• The Principal IT Specialist level requires a Bachelor's degree or equivalent experience and 10+ years of relevant job related experience.

Preferred Qualifications:

• A+
• Net +
• Security +
• Cyber Security
• Microsoft desk side support
• Previous experience in an energy industry environment.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Usually, normal office working conditions.
• Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
• Occasional overnight travel may be required.
• Occasional visits to industrial/manufacturing settings, which may include exposure to various materials and chemicals, as well as extreme temperature conditions and loud machinery, and require appropriate personal protective equipment.

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