Senior Analyst (D365 Customer Engagement Module)
Akkodis
Dice Job Match Score™
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Job Details
Skills
- Business Systems
- FOCUS
- Customer Relationship Management (CRM)
- Workflow
- Reporting
- Business Process
- Data Integration
- Analytical Skill
- Management
- User Stories
- Software Development
- Production Support
- Process Improvement
- Testing
- Systems Analysis
- Microsoft Dynamics
- Sales
- Customer Service
- Customer Engagement
- Microsoft
- Microsoft Power BI
- Business Requirements Gathering
- Process Analysis
- Functional Requirements
- Software Design
- SQL
- Agile
- Scrum
- Software Development Methodology
- Development Testing
- Acceptance Testing
- Application Support
- Business Analysis
- Dynamics
- Microsoft Technologies
- Health Insurance
- Insurance
- Military
- Privacy
- Security Clearance
- LOS
- Law
Summary
You will partner closely with business stakeholders and technical teams to understand business challenges, translate requirements into practical technology solutions, and help lead enhancements across the Dynamics ecosystem. You will also serve as a senior-level resource for troubleshooting complex applications, data, integration, and production issues.
Looking ahead, Customer Data Platform (CDP) capabilities will be an important area of focus, making previous experience with Microsoft Customer Insights - Data or another CDP platform particularly valuable.
Salary Range: $120,000-130,000/annually, the rate may be negotiable based on experience, education, geographic location, and other factors.
Responsibilities:
- Serve as a senior functional and technical resource for Microsoft Dynamics 365 Customer Engagement (CE/CRM).
- Partner with business stakeholders to understand processes, identify opportunities for improvement, and translate business needs into functional and technical requirements.
- Configure, administer, support, and enhance Dynamics 365 applications, including areas such as Sales, Customer Service, and Customer Insights.
- Use Microsoft Power Platform, including Power Automate and Power BI, to improve workflows, reporting, automation, and business processes.
- Investigate and resolve complex application, data, integration, and production issues.
- Use SQL and other analytical tools to investigate data issues and support troubleshooting efforts.
- Partner with development and integration teams on solutions that extend beyond standard Dynamics configuration.
- Manage requirements, user stories, testing activities, defects, and solution delivery throughout the software development lifecycle (SDLC).
- Provide senior-level production support and assist with escalated application issues.
- Lead or contribute to Dynamics-related projects, platform enhancements, and process improvement initiatives.
- Support testing and user acceptance activities to ensure solutions meet business requirements.
- Share Dynamics 365 and Power Platform expertise across the team and help establish scalable best practices.
Qualifications:
- 8+ years of experience in Business Analysis, Systems Analysis, Business Systems Analysis, or a related technology role.
- 4+ years of hands-on Microsoft Dynamics 365 experience, ideally within Dynamics 365 Sales, Customer Service, Customer Insights, or other Customer Engagement applications.
- Experience configuring, administering, enhancing, and supporting Dynamics 365 in an enterprise environment.
- 4+ years of Microsoft Power Platform experience, including hands-on exposure to Power Automate and Power BI.
- Strong understanding of business requirements gathering, process analysis, functional requirements, and solution design.
- Experience troubleshooting complex application, data, production, and integration issues.
- Working knowledge of SQL, including the ability to write queries for analysis and troubleshooting.
- Experience working within Agile/Scrum delivery environments.
- Strong understanding of the SDLC, including requirements, development, testing, UAT, defect resolution, and implementation.
- Ability to communicate effectively with both business stakeholders and highly technical team members.
Why This Role
This is an opportunity to take on more than traditional application support. You'll have the chance to work at the intersection of business analysis, Dynamics 365, Power Platform, data, integrations, and enterprise technology initiatives.
The ideal candidate will be comfortable moving between conversations with business stakeholders and hands-on work within Microsoft technologies. Experience helping an organization build or mature its customer data/CDP capabilities would be particularly valuable.
If you are interested in this role, then please click APPLY NOW.
Equal Opportunity Employer/Veterans/Disabled
Benefits offerings include but are not limited to:
- Medical insurance
- Dental Insurance
- Vision assistance
- Paid Time Off
- 401(k) with match
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Pay Details: $120,000.00 to $130,000.00 per year
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ;br>
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- Dice Id: cxmodoak1
- Position Id: US_EN_6_914749_1650828
- Posted 11 hours ago
Company Info
Join Akkodis: Pioneering the Future of Digital Engineering & Talent Solutions
Welcome to Akkodis, a global leader at the vanguard of digital transformation. For over 35 years, we've been engineering innovative solutions to some of the world's most complex challenges. Our mission? To engineer a smarter future for everyone. We serve a diverse range of clients, from visionary startups to global powerhouses, and our expertise spans digital engineering, industrial consulting, and research and development.
Why Akkodis is Your Next Career Destination
Global Footprint, Local Impact: As part of the world's second-largest ER&D company, you'll join a network of 50,000 professionals across 30 countries, each contributing to impactful projects worldwide while benefiting from a close-knit community at a local level.
Diverse Career Paths: With services ranging from specialist recruitment to cloud infrastructure and sustainability, Akkodis offers a multitude of career paths. Whether you're a software developer, data analyst, or sustainability expert, there's a place for your skill set.
Commitment to Innovation: Innovation is our cornerstone. With continuous investments in analytics and market intelligence, we not only predict the future of technology – we create it. Your ideas and innovations will have the space to flourish.
Continuous Learning and Development: The Akkodis Academy offers unrivaled opportunities for learning and professional growth, ensuring you remain at the forefront of your field. Our culture values continuous improvement, both for our company and for your career.
Inclusive and Collaborative Culture: We believe in the power of diverse perspectives and collaborative work environments. At Akkodis, you'll find a community where inclusivity drives innovation and where every voice is heard.
Our Evolution and Your Role in It
Akkodis emerged from the strategic merger of AKKA Technologies and Modis in 2023, under the Adecco Group. This fusion created a powerhouse in digital engineering and technology, blending European engineering finesse with global technological capabilities. As we write our next chapter, your skills and vision will be instrumental in driving our continued success.
Empowering the Future
We're not just creating solutions; we're empowering industries to be more efficient, sustainable, and forward-thinking. Our work in industrial automation, product development, and custom software solutions is setting new standards in technology and engineering.
Join the Akkodis Community
At Akkodis, you're more than just an employee – you're a vital part of a community shaping the future. We're excited to see where your expertise can take us. Discover where you fit in our diverse range of opportunities and start engineering a smarter future with us today.
Partnering with Dice for Better Opportunities
In our commitment to connecting tech talent with top industry jobs, Akkodis has established a long-term partnership with Dice, the leading career destination for tech experts. With Dice's specialization in tech careers and a network of over 9 million technology professionals, this partnership amplifies our ability to offer diverse and cutting-edge opportunities to our workforce. It also ensures that our positions reach the most skilled and innovative minds in the tech industry, fostering a vibrant community of tech experts and thought leaders.