Sr. Product Services Engineer
Aroha Technologies
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Job Details
Skills
- AWS
- Application Support
- Root Cause Analysis
- SQL
- SDLC
- UNIX
- Linux
- S3
- grafana
- Lambda
- troubleshooting
- step functions
- CloudWatch
- Product Support
- Observability
- Software Debugging
- Renewable Energy
- Energy Storage
Summary
Role: Sr. Product Services Engineer
Role Overview
-
We are seeking a Sr. Product Services Engineer to join our Product Services Engineering team. This role will support internal and external energy software platforms through root cause analysis, technical troubleshooting, issue resolution, and customer communication.
- The ideal candidate will have a strong understanding of renewable energy and energy storage systems, along with hands-on experience supporting software applications. You will collaborate with Software Engineering, Data Science, Customer Success, and Business teams to resolve issues and drive product improvements.
Key Responsibilities
- Analyze customer issues, identify root causes, and provide timely resolutions.
- Understand user behavior and usage patterns to reduce support needs.
- Identify product enhancements and help prioritize bug fixes.
- Troubleshoot application issues using logs, data, and monitoring tools.
- Partner with cross-functional teams to resolve complex technical issues.
- Provide customer-focused communication and technical guidance.
- Influence the product roadmap based on customer feedback and recurring issues.
Required Skills
- Experience with Unix/Linux command line and SQL.
- Familiarity with Grafana, CloudWatch, or similar monitoring/observability tools.
- Experience identifying model inputs/outputs and debugging software issues.
- Ability to set up a local development environment for troubleshooting.
- Familiarity with AWS S3, CloudWatch, Lambda, and Step Functions.
- Understanding of the Software Development Life Cycle (SDLC).
- Fundamental knowledge of renewable energy and energy storage systems.
- Strong root cause analysis, problem-solving, customer communication, and collaboration skills.
- Dice Id: 10515154
- Position Id: 2026-7110
- Posted 3 hours ago
Company Info
About Aroha Technologies
Michael Arrington, founder and co-editor of Tech Crunch once famously said that ‘The best startups generally come from somebody needing to scratch an itch’.
Quite true to the thought, Aroha Technologies Inc was launched in 2008 in Florida. While we began our journey with a powerful Staffing Specialist & Software Development, Today our procedure has amplified into a more robust and simplified solution for Marketers looking for consistent and long term.
In our quest to do better, we resolve to simplify user acquisition, retention, engagement and large Business without blinking an eyelid! A semi-remote team spread across the globe, we are here to help you one step at a time.
Unmatchable growing excellence When AROHA was formed, we interviewed many potential clients and business colleagues and asked what a single important question seemed: “If you could design a firm to meet your needs, what would it look like?” The answers to that question have guided our thinking and planning on an ongoing basis, and form the core of our thinking about how we treat our clients and our employees, whom we call associates.
At a most basic level, we have stated our mission in a promise to our clients and our associates: “Unmatchable growing excellence.” This alignment governs superior service to our customers and supports our associates who perform that work, which cannot be matched by our competitors.
In short, we believe that care of our associates, disciplined financial management, and constant attention to the fundamentals of good delivery adds up to a successful, scalable business.
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