VDart, Inc.
VDart, Inc.

Application Support Lead

New York, NY, US • Posted 13 hours ago • Updated 13 hours ago
Contract W2
Contract Corp To Corp
6 Months
No Travel Required
On-site
$60 - $65/hr
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Job Details

Skills

  • application support
  • ITIL
  • Servicenow
  • Stakeholder Management

Summary

Job Title: Application Support Lead

Location: New York City, NY

Duration: / Term: Contract

Experience Desired: 8+ Years

 

Job Description:

The Onsite Service Lead will act as the primary point of contact for client stakeholders, ensuring smooth service delivery, SLA adherence, and coordination between onsite and offshore teams.

 

Key Responsibilities:

  • Act as SPOC for client stakeholders Manage incident, problem, and change management processes Ensure SLA/KPI adherence and reporting
  • Coordinate with offshore teams for issue resolution Conduct governance calls and status updates Drive root cause analysis (RCA) for critical incidents
  • Manage escalations and high priority issues Oversee release and deployment coordination Identify automation opportunities Maintain knowledge management practices

 

Required Skills & Experience

  • 8 years in Application/Production Support Strong ITIL process knowledge Stakeholder management experience
  • Experience in onsite-offshore model
  • Strong analytical and communication skills
  • Experience with tools like ServiceNow/Jira

 

 

Key Skills:

Application Support, Production Support, ITIL, Stakeholder management, ServiceNow, Jira

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10330808
  • Position Id: 99736-5195-1786368510
  • Posted 13 hours ago

Company Info

About VDart, Inc.

VDart, headquartered in Atlanta, GA, is a global leader in digital talent solutions and IT staffing, delivering top technology professionals to businesses worldwide. With a strong presence across North America, Europe and Asia, we specialize in helping organizations navigate complex technology landscapes with the right expertise.

Through a strategic, client-focused approach, we have placed over 20,000 professionals across key industries and advanced technology solutions. Whether placing top talent in cutting-edge roles or providing strategic digital workforce solutions, our network of 4,000 specialists across 13 countries is committed to excellence, agility and impact.

Backed by 18 years of industry experience, we go beyond staffing to build long-term partnerships that accelerate digital transformation and drive sustained growth. Whether you need a technology partner to fuel innovation or specialized workforce solutions to maintain a competitive edge, VDart delivers the right people, skills and mindset to create a lasting impact in a digital-first world.

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