Service Configuration Management - CMDB Architect / Engineer
SALARY: $180k - $210k plus 30% bonus
LOCATION: DALLAS, TX
Hybrid 3 days onsite and 2 days remote
We need a true architect/engineer specializing in CMDB, CSDM, how data is used in ITIL foundation. Any ServiceNow a plus but will teach it. Application modeling work with data modeling designing configuring implementing and maintaining the CBDB population and reconciliation processes
This position is responsible for managing the population of the ServiceNow Configuration Management Database (CMDB) utilizing the ServiceNow Common Service Data Model (CSDM) model and Service Mapping of internally developed and externally sourced products. As a member of the IT Service Management (ITSM) team, this person is primarily responsible for designing, configuring, implementing and maintaining the CMDB population and reconciliation processes, but will also provide support for other ITSM processes.
Primary Duties and Responsibilities:
Execution experience with application of the following to manage the CMDB: ServiceNow CSDM model, ServiceNow Discovery, ServiceNow Service Mapping of internally developed and externally sourced products.
Understanding of capabilities, business applications, instances, products, models, software packages, and their functionality in the IT Infrastructure Library (ITIL) framework model.
Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives.
Ability to understand and translate architectural designs into a functioning design representing applicable CIs and relationships. This includes a knowledge of IT infrastructure topology including typical product, application, server, and network configurations.
Identify enhancements and improvements for maturity of the CMDB and Configuration Management processes. Translate enhancements into functional business requirements for the applicable teams.
Understanding of Service and Application Portfolio Management.
Understand the CMDB impact of integrated data sources running in parallel with ServiceNow Discovery. Monitor CMDB health and resolve conflicts between data sources.
Provide governance to ensure the integrity of the CMDB. Direct and schedule periodic gap and maturity analyses. Provide support to internal and external audits, ensuring identification and implementation of remediations.
Produce status reports, including summations of Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs), with an operational and management focus.
Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards.
Maintain awareness of the organization s strategy and the various current under-pinning supporting policies.
Qualifications:
10+ years relevant experience with Configuration Management and CMDB.
10+ years experience both within a process area and IT Service Management tools e.g. ServiceNow.
Experience maturing Configuration Management Processes and the CMDB through the crawl, walk, run phases.
Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, Automated Discovery , IT Asset Management, Change Management, Release Management, Incident Management, Problem Management, and Event Management.
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