Description We are seeking a Senior Desktop Engineer to provide technical leadership for an enterprise endpoint computing environment within a highly regulated industry. This role is responsible for the engineering, deployment, security, compliance, and lifecycle management of desktop, laptop, and mobile endpoints, while also guiding and mentoring the desktop support team.
This position serves as the senior escalation point for endpoint issues and partners closely with security, risk, and compliance teams to ensure regulatory adherence and operational excellence.
Key Responsibilities
Technical Leadership & Endpoint Engineering
- Lead the design, deployment, and lifecycle management of enterprise desktop, laptop, and mobile environments
- Architect and maintain modern endpoint management platforms (e.g., Microsoft Intune or equivalent)
- Establish and enforce endpoint standards, baselines, and best practices
- Oversee application packaging, testing, deployment, and lifecycle management
- Serve as the highest-level escalation point for complex endpoint incidents
Security, Compliance & Vulnerability Management
- Own endpoint compliance controls aligned with regulatory and audit requirements
- Lead patching, remediation planning, and endpoint vulnerability management
- Monitor and remediate endpoint security posture (encryption, EDR, baselines, device health)
- Maintain documentation and evidence for internal and external audits
- Partner with security and risk teams to mature endpoint control frameworks
Team Leadership & Operations
- Provide day-to-day technical leadership to desktop engineers and technicians
- Delegate tasks, prioritize workloads, and mentor team members
- Review ticket quality, documentation, and resolution consistency
- Develop SOPs, runbooks, and knowledge base content
- Assist with onboarding and training of new team members
Endpoint Support & Service Delivery
- Coordinate workstation deployments, refresh cycles, and user onboarding
- Support secure configurations for remote and hybrid workforce environments
- Ensure adherence to ITSM processes for incidents, requests, and changes
- Maintain asset inventory, endpoint lifecycle records, and compliance documentation
- Research emerging endpoint, automation, and compliance technologies
Requirements Required Qualifications
- 5-7+ years of experience in desktop engineering or endpoint management, including a senior or lead role
- Strong hands-on experience with Microsoft Intune (non-negotiable)
- Advanced knowledge of Windows endpoint administration
- Experience implementing automated or zero-touch deployment solutions
- Proven experience in endpoint security, compliance, and configuration policies
- Working knowledge of vulnerability management in regulated environments
- Experience with application packaging and enterprise software deployment
- Ability to lead technical initiatives and make architectural decisions
- Strong communication and audit-ready documentation skills
Preferred Qualifications
- Microsoft Endpoint Manager / Intune certifications
- Security-related certifications
- Experience mentoring or leading technical teams
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