Genesys IVR Tech Lead (Locals Only: Cary, NC / Clark Summit, PA)

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10 years of IT experience with at least 5 years leading enterprise CRM or Contact Center implementation projects.Proven experience delivering large-scale Customer Experience (CX), Contact Center, or Customer Service transformation initiatives.Strong hands-on experience implementing Microsoft Dynamics 365 Customer Service.Strong experience implementing Genesys Cloud CX or Genesys Engage contact center solutions.Experience integrating CRM platforms with telephony, CTI, IVR, omnichannel communicati

Salesforce Architect Role Type: Contract-to-hire Job Description 10+ years of Salesforce platform experience. 3+ years of Salesforce Architecture experience. Hands-on experience with Genesys Cloud CX or Genesys Engage integrations. Strong expertise in Salesforce Service Cloud implementations. Experience designing enterprise-scale CRM solutions. Excellent communication and stakeholder management skills. Bachelor's degree in Computer Science, Information Technology, or related field. JOB

Title: IVR Tech LeadLocation: Cleveland, OH or REMOTE (Must work EST time zone) Top 3 Skills for this role:1. Prompt Engineering2. IVR3. Node Js Job Description:We are seeking a Technical Lead to design, build, and modernize IVR and Voice Bot platforms within the Contact Center Technology organization. This role provides technical ownership and architectural leadership for complex initiatives while remaining hands-on with design and development.The Technical Lead partners closely with product, p