Sr. OCM With Salesforce exp -100% Remote

Job Title: Sr. OCM With Salesforce exp  
Job Type: Contract to Hire (6-months)
Job Location: 100% Remote

 

USC or GC Holder
Salesforce is must

Job Description:

The Change Management Project Manager (CM PM) leads complex initiatives that require both strong delivery execution and intentional organizational change management. This role is responsible for ensuring solutions are not only implemented successfully, but fully adopted, sustained, and embedded into day-to-day operations.
 

The CM PM partners closely with Project Managers, Business Analysts, Product, Operations, QA, and functional leaders to plan and execute delivery while also owning stakeholder engagement, communication, training, readiness, and adoption strategies. This role ensures initiatives deliver measurable business outcomes, not just technical completion.
 

The role blends high-level project leadership and change management, with responsibilities flexing based on the needs and complexity of each strategic initiative.

 

This role operates in a fast-paced, client-facing environment and requires strong executive communication skills, influence without authority, and the ability to lead teams through ambiguity and change.

 

• Why is this role open?
  • Client is rebuilding a core product within Client - basically their CRM/Client Hub within Salesforce. They are currently standing up a new SF instance for every client and they are looking to move this into a multi-tenant product for new client onboarding. As it is right now, if a client has a one-off request, they will accommodate. Goal is to have this new product still be customizable for clients but within certain parameters. They need someone to evangelize this throughout the organization and help get them into more of a product mindset. Product will go live in Q2 or Q3. But after this goes live, there will be other efforts to work on.
• Tell us more about the role. What will this person be doing on a day-to-day basis? What are the main objectives for this role?
  • Looking for someone that has done Change Management in the past and create change management within the organization.  Christa has ground-level thoughts on Change Management – needs someone that is experienced and understands what has worked and what hasn’t. If they have extra time, the Change Manager will be asked to project manage smaller projects - will likely be more internal operational enhancement projects. Won’t be working directly on the customer implementations. Technology experience like SaaS or Salesforce or Tableau/Snowflake upgrades is more important than industry for this role. Does not want someone to come in to dictate what needs to be done, wants a partner that will understand their environment and customize solutions that work for them.
• Must have requirements:
  • Communication Skills are #1 – hold conversations and presentation with ELT on down
  • Understanding of Salesforce is a huge benefit
  • Patience – dealing with strong personalities
  • Tools: Smartsheet, MS Office, SharePoint, Jira

 

 

DUTIES AND RESPONSIBILITIES:
Project Delivery & Execution

• Lead and support software implementation and change initiatives from initiation through stabilization.
• For strategic initiatives without a dedicated Project Manager, this role provides high-level project leadership to ensure alignment and delivery.
• Partner with Project Managers (if assigned) to align delivery plans, milestones, dependencies, and risks.
• Define project scope, timelines, deliverables, and success criteria.
• Manage project risks, issues, and changes using established governance processes.
• Coordinate cross-functional execution across Product, Business Analysis, QA, Operations, Training, and Leadership teams.
• Present project and change status, risks, and outcomes to executive stakeholders.
• Own delivery alignment decisions and sequencing for strategic initiatives to maintain momentum and prevent stall.
• Ensure initiatives transition cleanly from launch to operational stability, with clear ownership, handoffs, and follow-up actions.

 

Change Management & Organizational Readiness

• Assess downstream operational, client, and end-user impacts of change initiatives.
• Develop and execute change management strategies, including stakeholder engagement, communications, training, and readiness plans.
• Drive adoption by aligning solutions to patient, client, and business outcomes.
• Balance speed, stability, and quality to minimize disruption while accelerating value realization.
• Identify and address resistance early through targeted engagement and data-driven rationale.
• Define and track change-related KPIs (adoption, productivity, quality, defects, customer satisfaction) to measure impact and course-correct as needed.
   

Stakeholder Engagement & Communication

• Build trust and alignment across functional teams by influencing without authority.
• Facilitate difficult conversations early to surface risks, concerns, and tradeoffs.
• Communicate clearly, calmly, and confidently with stakeholders at all levels, including Executive Leadership.
• Adapt communication style and messaging based on audience, context, and readiness.
• Serve as a steady, trusted partner during periods of ambiguity and transition.
• Operate effectively in ambiguous environments, establishing clarity and direction when plans, scope, or ownership are evolving.

Leadership & Collaboration

• Bring structure and clarity to complex or ambiguous initiatives.
• Coach leaders and stakeholders on their role in championing and sustaining change.
• Facilitate healthy conflict and drives timely decision-making.
• Demonstrate empathy while maintaining accountability to outcomes and commitments.
• Think first about the end user and impacted personas when designing and delivering change.
• Perform other related duties as assigned by management.

 

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

 

QUALIFICATIONS:

• Bachelor’s Degree (preferably in Management Information Systems, Computer Science, Business, or related discipline).
• 5–10 years of experience managing complex, client-facing software projects.
• 3–5 years of experience in change management, organizational readiness, or transformation initiatives.
• Experience in healthcare, life sciences, or healthcare technology environments preferred.
• Experience working in Agile environments using tools such as Jira and Smartsheet.

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to sit.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.

• While performing the duties of this job, the noise level in the work environment is usually moderate.
• Specific vision abilities required by this job include depth perception and ability to adjust focus.
• Work is performed in a traditional commercial office setting with standard office lighting and white noise.
• This job operates in a remote office environment; to support remote work we are required to be ‘on camera’.
• Occasional travel may be expected

 

 

 

Best Regards,

Chetna

Chetna@smartcaliber.com

www.smartcaliber.com

Truth Lies in  Heart