NICE Engineer
Stanley David and Associates
Dice Job Match Score™
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Job Details
Skills
- NICE Call Recording
- Genesys
- Nexidia Interaction Analytics
Summary
Job Title :: NICE Engineer
Location :: Jersey City, NJ, Plano TX, Charlotte NC
Type ::Fulltime role
Description
Must Have Technical/Functional Skills
Genesys Cloud, NICE Call Recording, Nexidia Interaction Analytics, NICE/IEX Workforce Management, APA, Robotic Automation and Symon/KorkytWallboard technology
Roles & Responsibilities
- Extract, transform, and analyze data from SQL databases and other structured/unstructured sources.
- Develop automated workflows and data pipelines using Python, Java, and PowerShell.
- Build, integrate, and maintain RESTful and SOAP API connections for data ingestion, exchange, and operational processes.
- Perform data manipulation, cleansing, and merging across multiple datasets for analytics and reporting use cases.
- Create dashboards and visualizations using Excel, Tableau, Power Bl, or equivalent visualization tools.
- Collaborate with cross-functional teams including architecture, analytics, and business partners to define requirements and deliver scalable solutions.
- Contribute to technical documentation, code repositories, and operational runbooks.
- Working across business and technology to create the solution intent and our implementation Engineer vision for large complex solutions Integrate customizations with details filled in with emerging business requirements; ensure integrations are, modular, and designed to adapt easily.
- Facilitate solution-driven discussions, lead the design of complex Solution Engineering, and find creative solutions through their knowledge of the domain, practical experiments, and Proof of Concepts (POCs)
- Perform design reviews to ensure all non-functional requirements for a solution are sufficiently met (for example, security, performance, maintainability, scalability, usability, and reliability)
- This role ensures the solution is fit for purpose and use by collaborating with stakeholders, vendors/service providers, and evaluating the impact of strategic design decisions.
- Knowledge of Genesys Cloud, NICE Call Recording, Nexidia Interaction Analytics, NICE/IEX Workforce Management, APA, Robotic Automation and Symon/KorkytWallboard technology.
- Experience with comparable products of another/competing vendor would be acceptable.
- Contributes to impact assessments to determine if FOS has a scope of work or opportunity when work is coming through the intake process.
- Dice Id: 91097129
- Position Id: 9010255
- Posted 1 day ago
Company Info
We strive to add value and work as true partner with our clients
Stanley David And Associates is a recruitment specialist in the area of IT and Engineering and we stay firmly in our area of expertise, doing what we love.
We know the players and the companies and invest a lot of time getting to know candidates and clients in equal measure. This ensures a swift, cost effective and perfect placement whether it s permanent or interim.
In addition we have a reputation for having the best understanding of the market landscape, for sourcing great candidates
-We have a Global Footprint with offices in 3 countries USA, UK and India.
-SDNA Global have built up an incredible reputation within the IT strategic hiring.
-We work with Tier1 and Tier 2 IT Outsourcing companies for Leadership hiring needs in UK, Europe, USA and Indian geos.
-Each SDNA member has over 5 years of experience in Talent Acquisition
-We have successfully closed roles in countries UK, USA, Germany, Sweden, Dubai, France, Netherlands, Switzerland, Austria, Hungry, Spain, Italy, Norway, Denmark, Nigeria and South Africa
-Telecom, Media and Hi-tech
-Health care and Life Sciences
-Energy and Utilities
-CPG, Retail and Transport
-Banking and Financial Services
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