Job SummaryWe are seeking an experienced
Cisco Unified Communications Engineer to support and maintain an enterprise voice and data network environment. This role will focus on monitoring, troubleshooting, resolving technical issues, and ensuring reliable communication services across the organization. The ideal candidate will have strong Cisco Unified Communications experience, excellent troubleshooting skills, and the ability to collaborate with technical teams and remote users.
Key Responsibilities- Monitor, maintain, and troubleshoot Cisco Unified Communications systems and network infrastructure.
- Diagnose and resolve voice, data, and call signaling issues using Cisco tools such as DNA and RTMT.
- Utilize packet capture and analysis tools to identify and resolve network performance issues.
- Provide technical support to remote users and troubleshoot communication-related problems.
- Collaborate with Security, Application Support, and Server Administration teams to resolve complex issues.
- Document troubleshooting procedures, resolutions, and system updates.
- Participate in an on-call rotation to support critical systems.
Required Qualifications- 3+ years of experience supporting enterprise networks, with a focus on Cisco Unified Communications.
- Experience troubleshooting voice and data networks, including call signaling issues.
- Proficiency with packet capture tools and Cisco troubleshooting utilities.
- Experience providing technical support to remote customers.
- Strong communication, organizational, and problem-solving skills.
- Ability to participate in an on-call rotation.
Preferred Qualifications- Experience supporting Cisco Voice over IP (VoIP) environments.
- Familiarity with Cisco Webex cloud solutions.
- Ability to manage multiple projects and prioritize competing responsibilities.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
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For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Additional Skills(none specified)
AllSTEM Representative Contact InfoAccount Executive: Nichols
Branch Phone: Location: Ontario, CA
