Technical Product Manager

Job Title: Technical Product Manager

Location: Seattle, WA

Duration: / Term: Contract

Experience Desired: 8+ Years

Job Description:

• The Technical Product Manager for T-Life is responsible for driving the strategy, roadmap, and delivery of T-Life's core platform capabilities across Tier-2 and Tier-3 support, observability, Al/GenieOps insights, security compliance, and platform reliability.
• This role acts as the nexus between Engineering, DevOps, AppSec, SRE/Operations, Business Stakeholders, and Leadership, ensuring that T-Life's distributed microservices, API layers, and platform tools deliver a stable, scalable, and compliant experience for internal and external customers.

Key Responsibilities

1. Product Strategy & Roadmap (T-Life Focused)

• Define and maintain the product roadmap for T-Life platform modules, integrations, and reliability improvements.
• Prioritize feature development based on operational pain points, customer feedback, audit findings, and architecture dependencies (e.g., Conductor, BFFs, Metro, Vision services).
• Align roadmap with T-Life's SLAS, SRE objectives, and leadership-driven KPIs.

2. Technical Requirements & Architecture Alignment

• Work with engineering teams on defining technical requirements for:

o T-Life BFF and microservices updates o API enhancements and version upgrades

o Threat Modeling and access management reviews

o Al/GenieOps use cases (incident triage, noise reduction, proactive detection)

• Validate technical feasibility, impact, risks, and dependencies across Conductor, Metro BFF, Instabug, and platform tooling.

3. Delivery & Execution (Agile / Two-Week Cycles)

• Lead sprint planning, backlog prioritization, and refinement.
• Drive engineering deliverables across client Tech teams, TAG, SRE, and AppSec.
• Track development, testing, certification, and production rollout readiness.
• Ensure clear documentation for audits, production support, and platform teams.

4. Stakeholder & Customer Engagement

• Act as the primary point of contact for updates to:

o T-Mobile Leadership o Engineering and Architecture owners

o TAG/SRE leads

• Run fortnightly customer review sessions and showcase

5. Cross-Team Governance & Communication

• Facilitate communications between Product, Engineering, DevOps, Security, and Operations.
• Ensure timely closure of open engineering items and leader-visible reporting.
• Maintain a RAID log, MoM, and executive communication framework for ongoing initiatives.

Skills & Qualifications

Technical Skills

• Strong understanding of microservices, REST APIS, CI/CD pipelines (GitLab, Helm), and cloud-native architectures.
• Familiarity with observability stacks: Grafana, Prometheus, Splunk, OTel.
• Product & Leadership Skills
• Ability to translate complex technical issues into clear product requirements.
• Excellent stakeholder management and communication skills.
• Strong analytical skills with a data-driven decision-making mindset.
• Experience supporting high-availability, high-traffic platforms.

Preferred Experience

• Prior experience in telco, large-scale customer experience platforms, or API-driven ecosystems.
• Experience driving bi-weekly agile releases with distributed teams (onshore/offshore).

Key Skills:

Product Manager, T-Life, Telecom, Agile, Delivery Management