Senior Service Delivery Manager
Appleton, WI, US • Posted 12 days ago • Updated 2 hours ago
Akkodis
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Job Details
Skills
- Managed Services
- Customer Satisfaction
- Network Administration
- Technical Support
- Network
- Cisco
- Service Delivery
- Management
- Collaboration
- Migration
- Microsoft Azure
- Information Technology
- Computer Science
- IT Service Management
- MSP
- IT Management
Summary
Salary Range: $150K/Yearly to $175K/Yearly; The salary may be negotiable based on experience, education, geographic location, and other factors.
Senior Service Delivery Manager job responsibilities include:
- Oversee end?to?end delivery of managed IT services, ensuring adherence to SLAs, contractual obligations, and service quality standards.
- Serve as the primary point of contact for client escalations, driving resolution, solutioning, and overall client satisfaction.
- Lead and manage geographically distributed technical teams, including direct oversight of Leads and indirect oversight of 18-80 IT Specialists and Sys/Network Admins.
- Provide hands?on technical support during complex system and network escalations, leveraging expertise in Azure, O365, and Cisco technologies.
- Drive continuous service improvement initiatives, risk reduction, and operational enhancements across service delivery functions.
- Manage project?related activities for assigned clients, including planning, coordination, and oversight of IT initiatives and migrations (especially Azure-related).
Required Qualifications:
- Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).
- 7-10+ years of IT service delivery, MSP operations, or technical leadership experience.
- Strong hands?on Azure expertise, including migrations, storage, virtual machines, and backup management.
- Proven MSP background with the ability to lead escalations across systems, O365, and Cisco network environments.
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Vaneesh.Prashar@
Equal Opportunity Employer/Veterans/Disabled
Benefits offerings include but are not limited to:
- 401K
- PTO
- Health/Vision/Dental
- Employee perks
Apply today for more information or reach out to
Pay Details: $150.00 to $175.00 per year
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- Dice Id: cxmodoak1
- Position Id: US_EN_6_914797_1612560
- Posted 12 days ago
Company Info
Join Akkodis: Pioneering the Future of Digital Engineering & Talent Solutions
Welcome to Akkodis, a global leader at the vanguard of digital transformation. For over 35 years, we've been engineering innovative solutions to some of the world's most complex challenges. Our mission? To engineer a smarter future for everyone. We serve a diverse range of clients, from visionary startups to global powerhouses, and our expertise spans digital engineering, industrial consulting, and research and development.
Why Akkodis is Your Next Career Destination
Global Footprint, Local Impact: As part of the world's second-largest ER&D company, you'll join a network of 50,000 professionals across 30 countries, each contributing to impactful projects worldwide while benefiting from a close-knit community at a local level.
Diverse Career Paths: With services ranging from specialist recruitment to cloud infrastructure and sustainability, Akkodis offers a multitude of career paths. Whether you're a software developer, data analyst, or sustainability expert, there's a place for your skill set.
Commitment to Innovation: Innovation is our cornerstone. With continuous investments in analytics and market intelligence, we not only predict the future of technology – we create it. Your ideas and innovations will have the space to flourish.
Continuous Learning and Development: The Akkodis Academy offers unrivaled opportunities for learning and professional growth, ensuring you remain at the forefront of your field. Our culture values continuous improvement, both for our company and for your career.
Inclusive and Collaborative Culture: We believe in the power of diverse perspectives and collaborative work environments. At Akkodis, you'll find a community where inclusivity drives innovation and where every voice is heard.
Our Evolution and Your Role in It
Akkodis emerged from the strategic merger of AKKA Technologies and Modis in 2023, under the Adecco Group. This fusion created a powerhouse in digital engineering and technology, blending European engineering finesse with global technological capabilities. As we write our next chapter, your skills and vision will be instrumental in driving our continued success.
Empowering the Future
We're not just creating solutions; we're empowering industries to be more efficient, sustainable, and forward-thinking. Our work in industrial automation, product development, and custom software solutions is setting new standards in technology and engineering.
Join the Akkodis Community
At Akkodis, you're more than just an employee – you're a vital part of a community shaping the future. We're excited to see where your expertise can take us. Discover where you fit in our diverse range of opportunities and start engineering a smarter future with us today.
Partnering with Dice for Better Opportunities
In our commitment to connecting tech talent with top industry jobs, Akkodis has established a long-term partnership with Dice, the leading career destination for tech experts. With Dice's specialization in tech careers and a network of over 9 million technology professionals, this partnership amplifies our ability to offer diverse and cutting-edge opportunities to our workforce. It also ensures that our positions reach the most skilled and innovative minds in the tech industry, fostering a vibrant community of tech experts and thought leaders.
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