Nice CXOne Architect

Detroit, MI, US • Posted 18 days ago • Updated 1 day ago

Contract Independent

On-site

USD $120,000.00 - 150,000.00 per year

Judge Group, Inc.

Fitment

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Job Details

Skills

MI
Marketing Intelligence
IT Management
Cloud Computing
Scalability
Regulatory Compliance
Routing
Cisco
Migration
Roadmaps
Risk Management
Customer Relationship Management (CRM)
WFM
Reporting
Scripting
Cisco UCCE
Cisco UCCX
SIP
VoIP
Telephony
IaaS
Amazon Web Services
Microsoft Azure
Middleware
Privacy
Marketing

Summary

Location: Detroit, MI
Salary: $120,000.00 USD Annually - $150,000.00 USD Annually
Description: You must be able to accept w2 employment without sponsorship. Not open for c2c arrangements.

NICE CXone Architect (Remote - Client in Detroit)
About the Role

The NICE CXone Architect will lead the design and implementation of enterprise-scale contact center solutions, driving the migration from Cisco UCCE/UCCX to NICE CXone. This role defines the end-to-end architecture, ensures platform scalability and security, and provides technical leadership across integrations and deployment.
Key Responsibilities

Lead the migration from Cisco UCCE/UCCX to NICE CXone cloud solutions.
Define the overall enterprise contact center architecture, ensuring scalability, security, and compliance.
Design end-to-end NICE CXone architectures, including routing, channels, and workforce systems.
Map Cisco capabilities to NICE CXone modules to ensure feature parity.
Develop a migration roadmap, including phased cutovers and risk mitigation strategies.
Define integration patterns for CRM, WFM, reporting, telephony, and middleware systems.
Provide architectural guidance to developers, engineers, and cross-functional teams.
Review and approve solution designs, scripts, and system integrations.

Required Qualifications

Deep expertise in NICE CXone architecture and Cisco UCCE/UCCX platforms.
Strong understanding of SIP, VoIP, telephony, and cloud infrastructure (AWS/Azure).
Experience with APIs, middleware

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cxjudgpa
Position Id: 1115152
Posted 18 days ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

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