DUTIES AND RESPONSIBILITES:
• Responsible for elicitation, analysis, and documentation of business requirements.
• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
• Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
• Documents current business processes and models to define requirements and/or gaps.
• Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
• Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.
• Evaluate the impact of potential software and process changes on the organization.
• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
• Assist in the creation of the business case documentation.
• Understanding of architectural consistency and usability standards.
• Defines and develops user test cases and validates test results during testing.
• Executes unit and functional test cases.
• May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
• Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
• Participates in associate meetings and communicates any concerns to management.
QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
• Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
• Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
• Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
• Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
• Working knowledge of Confluence and JIRA.
• Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
• Minimum of 3-5 years’ business analysis or systems analysis experience is preferred.
• Bonus: Sage X3 experience (ERP).
Associate is expected to operate at a proficient level across the following areas of technical knowledge and skill:
• Ability to organize and prioritize work.
• Detail oriented, proactive, creative, and efficient
• Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
• Familiarity with application integration methods to include understanding of data mapping process.
• Ability to effectively work both independently and collaboratively in a team environment
• Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
• Expertise in ERP solution selection and implementation is a plus
• Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
• Ability to work with all levels of associates
• Ability to work with minimal supervision in a very dynamic environment
• Ability to learn new systems and tools
• Knowledge of software development life cycle methodologies, processes, and procedures.
• Active listener
• Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups.
Job Title: Business & Systems Advisor
Location: Montreal, QC
Duration: 27 Months
As a Business and Systems Advisor in functional and application support, the individual will contribute to the maintenance, operation, and continuous improvement of IT systems supporting field operations. They will manage incidents and problems, perform the necessary analyses and diagnostics to identify underlying causes, coordinate required interventions with technical teams, and ensure the implementation of corrective measures.
In collaboration with users, business partners and IT teams, he will also participate in the optimization of processes, the evolution of solutions and the maintenance of the quality of services offered.
Context:
In the context of digital transformation of processes related to construction sites, the business and systems advisor plays a key role in aligning business needs with IT solutions.
In collaboration with IT teams and business units, this resource will contribute to the analysis, operational support, optimization, and implementation of systems supporting operations. They will also assist users in resolving issues, adopting solutions, and continuous improvement, while ensuring the quality, consistency, and performance of processes and data.
Responsibilities:
- Provide functional and application support for operational systems, including incident management, problem analysis, root cause diagnosis and coordination of resolution.
- Ensure the monitoring, prioritization and coordination of incidents, service requests and change requests.
- Perform the required functional analyses and recommend appropriate fixes or solutions.
- Collaborating with IT teams, suppliers, and users to resolve application issues.
- Participate in the maintenance, development and continuous improvement activities of the systems, including testing and production deployments.
- Administer system access, settings, and reference data.
- Produce and maintain functional documentation, procedures and work methods.
- Produce and maintain functional documentation, procedures and work methods.
- To support users, provide the necessary support and contribute to training and knowledge transfer activities.
- Participate in the planning and execution of functional and integrated tests.
- Ensure follow-up on fixes, deliverables and actions resulting from incidents or development work.
- Produce analyses and performance indicators related to service quality and system stability.
- Identify operational irritants and recommend improvements to increase the reliability, performance and efficiency of solutions.
- Contribute to the prevention and resolution of recurring problems in order to improve the user experience.
Requirements and qualifications
- Hold a university degree (Bachelor's) in a relevant field or equivalent experience;
- Possess a minimum of 6 years of experience in functional and application support of information systems;
- Demonstrate strong skills in analysis, diagnosis and problem-solving;
- Possess experience in incident management and coordination, as well as in root cause analysis of problems;
- Demonstrate a good understanding of application systems, integrations, data flows and digital architectures;
- Demonstrate leadership, autonomy, rigor and a strong spirit of collaboration;
- Being able to quickly understand complex operational issues and propose appropriate solutions;
- Mastering work and incident management tools in an Agile environment (Jira, Confluence or equivalent);
- Possess experience in the maintenance, development and implementation of information systems;
- Demonstrate experience in coordinating or conducting functional tests;
- Possess excellent communication skills in French, both oral and written;
- Being able to manage priorities in a context of multiple simultaneous demands;
- Experience with planning and portfolio management tools such as Planisware and Primavera (an asset), as well as knowledge of the organization's information systems and site activities;
- Having a relevant certification or significant experience in an Agile or matrix environment (an asset).
