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Help Desk Analyst -Video Support

Columbus, OH, US • Posted 1 day ago • Updated 6 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

🔗 Matching skills to job...

Job Details

Skills

Help Desk
Network
Analytical Skill
Optical Fiber
Video
Audiovisual
Management
Videoconferencing
Reporting
Polycom
Cisco
Microsoft
Communication

Summary

Overview:

Engagement Type

Contract

Video

Support Specialist

Education:

Preferred Education: 4-year college degree

Years of Relevant Experience: 2 years

Key Skills:

Process and schedule for videoconference

requests and manage other issues via telephone and

email. Last year we scheduled over 12,000 conferences.

Utilize Microsoft O365

Assist with day-to-day management of

videoconferencing operations for our multisite videoconferencing network

Use professional written and oral

communication

Work successfully across multiple teams

Provide analytical and troubleshooting support

for video endpoints and fiber networks

Support conference room meetings,

point-to-point and multipoint (bridge) video teleconferences

Prefer experience with Polycom and Cisco

infrastructure and endpoints

Provide limited audio/video support for

management off-site activities

Maintain strict confidentiality for all

videoconferencing activities

Report operational and technical issues to

managers.Required/Desired Skills

Skill Required/Desired Amount of Experience Experience with Polycom and Cisco infrastructure and endpoints Highly desired College degree Required 4.0 Years Utilize Microsoft Officer 365 Required Use professional written and oral communication Required Work successfully across multiple teams Required

Skills:

Experience with Polycom and Cisco infrastructure and endpoints,College degree,Utilize Microsoft Officer 365,Use professional written and oral communication,Work successfully across multiple teams

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10230070
Position Id: bf508c02544c224e5c759b4f928ed1d8
Posted 1 day ago

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