Help Desk

Nashville, TN, US • Posted 16 hours ago • Updated 12 hours ago

Full Time

On-site

Fitment

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Job Details

Skills

Tier 1
Management
IT Service Management
Service Desk
ServiceNow
Communication
Cloud Computing
Telephony
Life Insurance
Recruiting
Artificial Intelligence
Privacy
Help Desk

Summary

IDR is seeking a Help Desk to join one of our top clients for a remote opportunity. This role involves supporting the operations and maintenance of a critical state eligibility system, providing application, infrastructure, and security support to ensure smooth functionality and modernization efforts. The position is ideal for candidates with a strong background in IT service management and incident resolution.

Position Overview for the Help Desk:

Provide Tier 1 support to users experiencing technical issues related to eligibility systems and portals.
Manage incident creation, assignment, and tracking within ServiceNow.
Monitor the status of issues and communicate resolutions effectively to stakeholders.
Support modernization projects and system enhancements for state government applications.
Work the night shift hours, offering critical technical assistance during overnight and weekend shifts.

Requirements for the Help Desk:

Experience with ITIL Service Management.
Knowledge of Service Desk operations, including call triage and incident creation.
Previous experience or exposure to ServiceNow platform.
Strong communication skills to liaise with users and team members.
Experience working with cloud-based telephony systems is a plus.

What\'s in it for you?

Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization.

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success.
Medical, Dental, Vision, and Life Insurance
ClearlyRated\'s Best of Staffing Client and Talent Award winner 12 years in a row.

By submitting this application, you acknowledge and consent to engage in conversation with a recruiter or virtual recruiter from IDR Inc. and its affiliates, and contracted partners by receiving calls, AI-generated calls, texts, or emails to the contact information provided. Please ensure that the contact information provided is one you are permitted to use and are authorized to receive such messages on. If your contact information changes during the application process, please notify IDR promptly. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can opt-out of receiving communications at any time by saying or replying with "STOP" and "HELP" for help. To view our privacy policy, you may access it here (;br>PandoLogic. Keywords: Help Desk Specialist, Location: Nashville, TN - 37203

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: pandfeed
Position Id: 604438576
Posted 16 hours ago

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