Service Desk / Help Desk Technician

One of our clients ir urgently looking for a Service Desk / Help Desk Technician.

Hourly: $30 - $35 per hour

Duration: 1 year (8-10 visits per month (8 hour visits) – customer would like to eventually get to 15 days per month)

IT Site Support Responsibilities include:

• Ensure IT support via remote access (with end-user concurrence) and provide onsite frontline support at SOW locations through a combination of phone, e-mail, chat, and desk-side presence
• Ensuring end-user application connectivity & functionality
• Provide Onsite IT Maintenance & Support
• Provide IMACD – (Install, Move, Add, Change and Disposal)
• Perform Hard IMACD – (Install, Move, Add, Change and Disposal – Statement of Work (SOW) funded)
• Provide assistance with testing OS Image Management Services & smart hands/feet support to Network Support Team & Server Support Team.
• provide Mobile Device Management Services
• Provide VIP User IT Support
• Provide Meeting/Conference Room IT asset testing & management services (limited and best effort based)
• Provide Print Management Services (Driver install in computers and parts/consumable management defined in SOW/SOP)
• Coordinate with Original Equipment Manufacturer (OEM) and other IT Service Providers and Garret IT Vendors
• Dispatch 3rd Party IT SE for workstation issues / requests of the users at sites where dedicated onsite
• Provide Spares Management (including warranty) services and management of IT device spares and loan pools
• Generate reports for incidents and work orders assigned to Site Support Team whenever required
• End to end ownership of tickets including regular updates to the service management system and information requests from 3rd party vendors if required