SuccessFactors Admin And BSA

Responsibilities:

• Own and manage full configuration, administration, and support of SAP SuccessFactors Learning (LMS).
• Configure and maintain domains, role-based permissions, security structures, assignment profiles, and admin roles.
• Support creation and management of learning items, classes, programs, catalogs, curricula, and blended learning solutions.
• Configure workflows, approval processes, evaluations, surveys, and system notifications.
• Manage content lifecycle including version control for SCORM, xAPI, and AICC content and troubleshoot tracking issues.
• Perform learning history corrections in compliance with SOPs and governance policies.
• Maintain audit-ready learning records and prepare evidence for compliance and audit requirements.
• Enforce governance policies related to user access, data retention, domain structures, and naming conventions.
• Partner with Compliance and Audit teams for access reviews, training validation, and audit readiness.
• Develop and maintain reports and dashboards for compliance tracking, training completion, and audit metrics.
• Collaborate with Data & Analytics teams to support reporting solutions and data accuracy.
• Troubleshoot data inconsistencies and perform root cause analysis with proper controls.
• Support integrations with external content providers such as LinkedIn Learning, Skillsoft, Coursera, and others.
• Monitor and troubleshoot SFTP jobs, API integrations, and system logs.
• Support SSO and identity integrations using SAML with platforms such as Okta or Azure AD.
• Perform impact analysis and regression testing for bi-annual SAP SuccessFactors releases.
• Gather business requirements and translate them into scalable LMS solutions.
• Create and maintain BRDs, FRDs, process documentation, and SOPs.
• Lead UAT cycles including test planning, execution, and documentation.
• Provide training and support to internal administrators and stakeholders.

• 5+ years of hands-on experience administering SAP SuccessFactors Learning (LMS).
• Strong experience working in audit-driven or regulated environments (SOX, GxP, ISO, OSHA, etc.).
• Deep expertise in LMS security models including domains, roles, and assignment profiles.
• Strong knowledge of SCORM, xAPI, and AICC content standards and troubleshooting.
• Experience with learning history corrections and data governance practices.
• Strong troubleshooting skills across content tracking, user assignments, integrations, and system errors.
• Solid understanding of SuccessFactors Platform including Role-Based Permissions (RBP) and Admin Center.
• Excellent documentation skills with strong attention to detail.
• Strong analytical, problem-solving, and communication skills.

• Experience with additional SuccessFactors modules such as Employee Central (EC), PMGM, or Onboarding.
• Familiarity with ITIL processes including incident and change management.
• Experience with Jira and Confluence.
• Background in regulated industries such as healthcare, biotech, finance, aerospace, or government.
• SAP SuccessFactors Learning certification.

• SAP SuccessFactors LMS Administration.
• Business Analysis & Requirements Gathering.
• Compliance, Audit & Data Governance.
• LMS Content Management (SCORM/xAPI/AICC).
• Reporting & Data Analytics.
• System Integrations & SSO (SAML).
• Testing (UAT) & Release Management.