Video Surveillance Systems Field Technician

About US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.

Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!

Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.

Job Summary:
Tryfacta is seeking a Video Surveillance Systems Field Technician for our client in Field-based (Onsite across Philadelphia) This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!

Position Overview

The Video Surveillance Systems Field Technician will support the City of Philadelphia''s Ring Camera Initiative, which aims to install 2,000 residential video doorbell cameras and provide 1-year internet enablement for qualifying households.
The technician will conduct site assessments, perform installations (including wired installs for ADA residents), troubleshoot connectivity issues, and provide basic onboarding support to residents.

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Key Responsibilities

• Conduct pre-installation site readiness checks (mounting location, wiring/power availability, Wi-Fi signal strength).
• Install, configure, and thoroughly test video doorbell cameras at resident properties.
• Perform wired installations for ADA residents as scheduled.
• Troubleshoot device, network, and app connectivity issues; escalate complex issues to vendor support when necessary.
• Complete installation checklists, collect resident sign-offs, and document all work according to City procedures.
• Track and maintain device inventory including serial numbers, spares management, and returns for defective units.
• Support event-day deployments, block parties, and final operations as requested.

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Required Skills & Experience

• Minimum 2+ years experience installing and servicing low-voltage systems (CCTV, alarms, access control, networking, etc.).
• Ability to read wiring diagrams and apply safe installation practices using standard tools.
• Basic Wi-Fi/network troubleshooting skills.
• Strong customer service, communication, and resident-facing interaction skills.
• Valid driver''s license and ability to work outdoors in field environments.

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Preferred Qualifications

• Experience with video surveillance systems and related configuration tools.
• Knowledge of switches, VLANs, PoE, and structured cabling.

Tryfacta is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.