If you are interested in below direct client position, please send your latest resume.
Job Title: IT Support/Technical Support
Location: Maplewood, MN
Duration: 12 months (long term)
Job Description
· The IT Analyst will be responsible for providing technical support to end users as well as remote workers based across the United States.
· The successful candidate will be responsible for diagnosing, troubleshooting, and resolving technical issues for employees in a timely manner to meet our SLAs.
· The role requires technical proficiency and excellent communication skills as the IT Analyst I will interact with users at all levels of the organization.
Key Responsibilities:
· Provide on-site and remote technical support for end users.
· Diagnose and troubleshoot technical issues, including desktops, laptops, printers and mobile devices.
· Resolve technical problems in a timely and efficient manner to minimize downtime.
· Install apps and set up desktop and laptop hardware including peripheral devices.
· Communicate technical information to end users in a clear and concise manner.
· Collaborate with other IT teams to resolve complex technical issues.
· Take ownership of incidents or requests in ITSM escalated from the IT Service Desk and document all technical support activities in the ticketing system.
· Contribute to the development of knowledge articles and other support documentation.
· Participate in the testing and deployment of new hardware and software.
· Stay current with emerging technologies and industry trends.
Skills
· Windows 10 and 11
· iPhones and iPads
· Microsoft Office 365
· Microsoft Outlook
· Client Secure Print
· Customer Service
· Troubleshooting
Education
· High school diploma or equivalent required; working toward or in possession of a technical degree or certification preferred
· 2+ years of experience in desktop support, including experience with Microsoft Windows operating systems, Microsoft Office applications and desktop hardware.
· Excellent customer service and communication skills.
· Ability to work independently and as part of a team.
· Strong problem-solving and analytical skills.