IT Support/Technical Support

If you are interested in below direct client position, please send your latest resume.

Job Title: IT Support/Technical Support

Location: Maplewood, MN

Duration: 12 months (long term)

Job Description

·                     The IT Analyst will be responsible for providing technical support to end users as well as remote workers based across the United States.

·                      The successful candidate will be responsible for diagnosing, troubleshooting, and resolving technical issues for employees in a timely manner to meet our SLAs.

·                     The role requires technical proficiency and excellent communication skills as the IT Analyst I will interact with users at all levels of the organization.

Key Responsibilities:

·                     Provide on-site and remote technical support for end users.

·                     Diagnose and troubleshoot technical issues, including desktops, laptops, printers and mobile devices.

·                     Resolve technical problems in a timely and efficient manner to minimize downtime.

·                     Install apps and set up desktop and laptop hardware including peripheral devices.

·                     Communicate technical information to end users in a clear and concise manner.

·                     Collaborate with other IT teams to resolve complex technical issues.

·                     Take ownership of incidents or requests in ITSM escalated from the IT Service Desk and document all technical support activities in the ticketing system.

·                     Contribute to the development of knowledge articles and other support documentation.

·                     Participate in the testing and deployment of new hardware and software.

·                     Stay current with emerging technologies and industry trends.

Skills

·                     Windows 10 and 11

·                     iPhones and iPads

·                     Microsoft Office 365

·                     Microsoft Outlook

·                     Client Secure Print

·                     Customer Service

·                     Troubleshooting

Education

·                     High school diploma or equivalent required; working toward or in possession of a technical degree or certification preferred

·                     2+ years of experience in desktop support, including experience with Microsoft Windows operating systems, Microsoft Office applications and desktop hardware.

·                     Excellent customer service and communication skills.

·                     Ability to work independently and as part of a team.

·                     Strong problem-solving and analytical skills.