Manager, Product Development (SunPass Program Lead)

General Characteristics:

Responsible for managing the lifecycle of SunPass products, solutions, and applications, ensuring they meet business requirements and align with the SunPass Operations roadmap. Oversees product development activities, reporting standards, and operational governance while coordinating with cross-functional teams to deliver high-quality, customer-focused solutions. Acts as a liaison between SunPass Operations, Toll Operations leadership, and technical teams to ensure timely delivery, continuous improvement, and compliance with established standards.

Essential Duties & Responsibilities:

1. Product Development & Delivery

• Manages research and development activities related to the design, enhancement, and qualification of SunPass products and solutions.
• Works with cross-functional teams to ensure fulfillment of product requirements and transition products from development to commercialization.
• Assists in determining product delivery and deployment schedules for new releases, feature updates, and maintenance cycles.
• Acts as a technical consultant to the SunPass Operations team, leading testing and evaluation of innovative technologies.
• Ensures technology and product specifications align with SunPass business objectives.
• Oversees product delivery, managing schedules and tasks related to all aspects of product development.

2. Operational Governance & Reporting

• Develops and maintains a centralized inventory of SunPass products, solutions, and applications.
• Captures and tracks SunPass Operations initiative updates in compliance with reporting standards.
• Monitors input from all business units to ensure products meet functional and performance requirements.
• Identifies opportunities for improvement and lifecycle replacement needs; prepares documentation and summaries for leadership visibility.
• Collaborates with Toll Operations Business Intelligence team to develop dashboards and reporting tools for program performance monitoring.
• Ensures Standard Operating Procedures (SOPs) are created and maintained, establishing a lifecycle process for updates.

3. Strategic Support & Emergency Response

• Gains detailed knowledge of all facets of SunPass Operations to support decision-making and implementation of initiatives.
• Serves in times of emergency to support state response efforts and ensure continuity of operations.
• Performs other duties as assigned