Technical Writer (Utilities Domain)

Introduction

We are seeking an experienced Technical Writer with a strong background in the Utilities domain (Electric, Gas, or Water) to create clear, concise, and user-friendly documentation for business and technical audiences. The ideal candidate will work closely with SMEs, engineers, and product teams to document systems, processes, APIs, and regulatory requirements across utility platforms.

Responsibilities

• Develop and maintain high-quality documentation, including:
  • System architecture documents
  • User guides, SOPs, and training materials
  • API documentation (REST/JSON, Swagger/OpenAPI)
  • Integration and data flow documentation
• Translate complex technical concepts into easy-to-understand content for business users
• Collaborate with cross-functional teams (engineering, product, QA, business stakeholders)
• Document utility-specific systems such as:
  • Customer Information Systems (CIS)
  • Meter Data Management (MDM)
  • Outage Management Systems (OMS)
• Ensure documentation aligns with regulatory and compliance standards in the utilities industry
• Maintain version control and document lifecycle management
• Support Agile teams by documenting user stories, acceptance criteria, and release notes
• Conduct document reviews and ensure consistency, accuracy, and quality

Requirements

• 5+ years of experience as a Technical Writer in IT or engineering environments
• Proven experience in the Utilities domain (Electric, Gas, or Water)
• Strong understanding of:
  • Software development lifecycle (SDLC)
  • APIs, microservices, and system integrations
• Experience with documentation tools such as:
  • Confluence, SharePoint, MadCap Flare, or similar
• Ability to create:
  • Process flows, diagrams, and data mappings
• Excellent written and verbal communication skills
• Strong attention to detail and ability to manage multiple deliverables

Preferred Skills

• Experience with utility platforms such as:
  • SAP IS-U, Oracle Utilities (CC&B, MDM)
• Familiarity with:
  • API documentation tools (Swagger, Postman)
  • Diagramming tools (Visio, Lucidchart)
• Understanding of:
  • Smart grid, AMI, or energy distribution systems
• Experience working in Agile/Scrum environments

Education

• Bachelor’s degree in Technical Communication, English, Computer Science, or related field

Nice to Have

• Experience documenting data platforms, analytics, or cloud-based systems (AWS/Azure)
• Knowledge of regulatory compliance (NERC, FERC, etc.)
• Certification in Technical Writing or related field