Deskside Support Engineer

Manchester, CT, US • Posted 1 day ago • Updated 1 day ago

Contract W2

No Travel Required

On-site

Depends on Experience

Fitment

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Job Details

Skills

desktop
macOS
Windows
Microsoft 365

Summary

The position details are listed below:

Client: Sogeti

Title: Deskside Support Engineer

Client Location: Manchester, CT

Duration: 6+ month contract

Work Authorization: Citizen, GC

Work Mode: Onsite Work

Job Description

Manchester CT, US ( Onsite role)

Technical Support

Provide onsite 1st–2nd line support for desktops, laptops, mobile devices, and peripherals.
Install, configure, and troubleshoot Windows and macOS operating systems.
Perform software installation, updates, and basic application troubleshooting.
Resolve issues related to printers, scanners, monitors, docking stations, and other hardware.
Assist with network connectivity problems including Wi‑Fi, VPN, and wired connections.

User Assistance

Deliver exceptional front‑line support to employees, ensuring minimal disruption to business operations.
Support end‑users with Microsoft 365, collaboration tools, and line‑of‑business applications.
Educate users on IT best practices and basic troubleshooting steps.

Operational Tasks

Perform routine device maintenance and patching activities.
Manage workstation builds and deployment using standard images or provisioning tools.
Maintain accurate records in the IT ticketing system, documenting issues, resolutions, and follow‑ups.
Assist with onboarding/offboarding, including device preparation and user account setup.

Collaboration & Escalation

Work closely with senior engineers and other IT teams to escalate complex issues.
Support local IT projects such as hardware refresh, office moves, and equipment rollouts.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111826
Position Id: FFF
Posted 1 day ago

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Deskside Support Engineer

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Job Details

Skills

Summary

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