Job#: 3032115 Job Description: Network Operations Analyst
Location: Wayne, Pennsylvania; Charlotte OR North Carolina (Partial Remote)
Employment Type: 6 month contract to hire
Role Overview
This position serves as the front line of the Network Operations Center (NOC), responsible for alert response, initial triage, and resolving issues through structured troubleshooting paths. While an entry-level role, strong foundational knowledge and professional communication are mandatory for success in this high-visibility environment.
Key Responsibilities
- Monitor alerts and respond to incidents across approximately 25 different network technologies.
- Perform initial troubleshooting and gather necessary data for issue resolution.
- Escalate incidents to Tier 2 or Tier 3 support with clear and concise documentation.
- Participate in incident resolution calls and provide clear status updates.
- Continuously expand technical knowledge across the network technology stack.
Required Qualifications
Experience: CCNA-level knowledge or equivalent real-world experience is required. Prior experience in a NOC environment is strongly preferred; however, candidates with versatile technical backgrounds from smaller environments will also be considered.
Skills: Candidates must be curious, coachable, and eager to learn. Strong communication skills are essential, as clarity and professionalism are required at all times.
Work Schedule
This is a shift-based role. An initial training period will follow a standard weekday schedule. After training is completed, employees will be assigned to a fixed shift, which may include weekends (Wednesday-Saturday or Sunday-Wednesday). These schedules are intended to be permanent.
Compensation & Benefits
This is a 6-month contract-to-hire opportunity. The anticipated conversion salary range is $76,000 - $104,000 annually. Upon conversion, the comprehensive benefits package includes a yearly performance bonus, an additional partner bonus, and a 401(k) plan with a company match and a significant employer contribution.
We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Apex uses a virtual recruiter as part of the application process. Click for more details.
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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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