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Director, Global Support Services (GSS) AI Initiatives

• Posted 18 hours ago • Updated 18 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

Collaboration
Legal
Scalability
Business Cases
Data Security
Risk Management
Analytics
Machine Learning (ML)
Generative Artificial Intelligence (AI)
Management
Project Management
Communication
Professional Services
KPI
Cost Reduction
Return On Investment
Finance
Marketing
Training
Network
Vendor Development
Use Cases
Reporting
Cadence
Leadership
Artificial Intelligence

Summary

Why Ryan?

Hybrid Work Options
Award-Winning Culture
Generous Personal Time Off (PTO) Benefits
14-Weeks of 100% Paid Leave for New Parents (Adoption Included)
Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement
Benefits Eligibility Effective Day One
401K with Employer Match
Tuition Reimbursement After One Year of Service
Fertility Assistance Program
Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service

The Director, GSS (Corporate) AI Initiatives is responsible for identifying, prioritizing, and executing AI-driven initiatives across Ryan's global corporate support functions, including Finance, Legal, Marketing, HR, and other centralized teams.

This role owns a portfolio of AI initiatives from intake through delivery, ensuring efforts are focused on high-value use cases and produce measurable outcomes.

The Director partners closely with functional leadership, IT, and external vendors to translate business needs into practical AI solutions, while also driving adoption and building AI capability across the organization.

This is a hybrid role based in Plano, TX, with an expectation of working from the office 3-4 days per week.

Duties and Responsibilities

People

Lead cross-functional teams to deliver AI initiatives, including coordination across business stakeholders, IT, data teams, and external partners
Provide hands-on guidance to functional leaders and individual contributors on applying AI tools effectively in their day-to-day work
Design and coordinate AI training and enablement programs for corporate functions, including role-based training, workshops, and ongoing support
Establish a network of AI "power users" or champions within functions to accelerate adoption and scale knowledge, and lead this group through frequent meetings, ensuring creation of use cases, adoption of tracking processes, and execution of completed initiatives

Client (Internal)

Partner with leaders across Finance, Legal, Marketing, HR, and other functions to identify and prioritize high-impact AI opportunities
Establish and manage a structured intake and prioritization process for AI initiatives based on value, feasibility, and alignment with firm priorities
Serve as a practical advisor to functional teams on how AI can be applied to improve efficiency, quality, and scalability of their work

Value

Own and manage a portfolio of AI initiatives, including business case development, prioritization, execution tracking, and value realization
Lead execution of initiatives through internal resources and/or third-party vendors, ensuring delivery against defined objectives
Evaluate, select, and manage external vendors, platforms, and tools to support AI initiatives
Define and implement a repeatable operating model for AI initiatives across corporate functions, including governance, prioritization, and delivery processes
Ensure alignment with firm standards related to data security, confidentiality, and risk management while enabling practical implementation
Track and report on outcomes, including efficiency gains, cost savings, and adoption metrics

Education and Experience

Bachelor's degree required; advanced degree preferred
10+ years of experience in strategy, transformation, analytics, or technology roles
Demonstrated experience leading cross-functional initiatives in a complex, global organization
Experience working with or implementing AI/ML or Generative AI solutions in business environments
Experience managing third-party vendors or technology partners
Experience in professional services or corporate support functions strongly preferred

Required Skills

Ability to translate business problems into clearly defined, actionable AI use cases
Strong program and project management capabilities across multiple concurrent initiatives
Ability to work effectively across functions in a matrixed environment
Strong communication skills, including the ability to work directly with senior leadership
Experience establishing or operating an AI or digital transformation function
Familiarity with AI governance and risk considerations
Practical understanding of AI capabilities and limitations
Experience evaluating and selecting technology vendors
Ability to balance strategic prioritization with hands-on execution

Preferred Skills

Experience designing and delivering training or enablement programs
Experience in a global, professional services environment

Success Metrics / KPIs - First 12 Months

Portfolio & Delivery

Establish a prioritized AI initiative portfolio across corporate functions within first 90 days
Deliver 3-5 high-impact AI initiatives to production with measurable outcomes
Achieve on-time delivery for ?80% of approved initiatives

Value Realization

Demonstrate quantifiable efficiency gains or cost savings from delivered initiatives (e.g., time reduction, automation impact)
Implement a consistent framework for tracking ROI across all AI initiatives
Deliver at least 1-2 scaled use cases per major function (Finance, HR, Marketing, etc.)

Adoption & Enablement

Achieve targeted adoption metrics for AI tools within corporate functions (e.g., % of users actively leveraging tools monthly)
Design and roll out role-based AI training programs across corporate functions within first 6 months
Train a defined percentage of employees within corporate functions (e.g., 50%+) on approved AI tools and use cases
Establish and activate an AI champions network within key functions

Operating Model & Governance

Stand up a repeatable intake, prioritization, and governance process for AI initiatives within first 90-120 days
Define and implement standards for vendor selection, use case approval, and risk alignment
Establish regular reporting cadence on AI portfolio performance and outcomes

Stakeholder Impact

Achieve strong alignment and engagement with functional leadership, measured through adoption and participation
Be recognized as a go-to resource for practical AI application within corporate functions

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90922487
Position Id: 24667346
Posted 18 hours ago

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