We are seeking a highly organized, analytical, and results-driven Learning Operations & Analytics Project Manager for a six-month, full-time contract assignment.
Demonstrated, hands-on experience in both enterprise learning management system (LMS) administration and data analytics is required. The successful candidate must be able to independently administer learning activities, analyze data, and build dashboards and reports using Microsoft Power BI and advanced Excel.
This individual will support learning operations, reporting, and project management across multiple teams and workstreams. They will quickly assess existing processes, organize complex information, improve data accuracy, and drive projects to completion.
This role requires a hands-on professional who can become productive quickly, manage competing priorities, and translate data into actionable business insights with minimal supervision.
Key Responsibilities
Data Analytics, Reporting & Dashboard Development
- Independently develop, maintain, and improve dashboards and reporting solutions using Microsoft Power BI and Excel.
- Extract, clean, validate, consolidate, and analyze data from LMS platforms, project management tools, and other business systems.
- Analyze learning and operational data to identify trends, performance gaps, and opportunities for improvement.
- Establish and monitor KPIs related to training completion, learner proficiency, learning operations, and project delivery.
- Reconcile LMS records with assessment results and regional reporting to provide accurate visibility into training completion and proficiency.
- Translate complex datasets into clear insights and recommendations for stakeholders and leadership.
- Automate recurring reports and reduce manual data collection.
- Document data sources, metric definitions, and reporting processes to ensure consistency.
Learning Management System Administration
- Independently perform day-to-day LMS administration, including course setup, learning assignments, user management, enrollments, and reporting.
- Configure and maintain learning plans, catalogs, assessments, completion requirements, and training records.
- Monitor completion and assessment data, identify discrepancies, and resolve record accuracy issues.
- Troubleshoot LMS issues and coordinate with platform support, IT, and other stakeholders as needed.
- Generate and analyze reports on learning completion, compliance, engagement, and proficiency.
- Maintain organized learning content and accurate system records.
- Improve LMS workflows and document standard administration procedures.
Project Management & Operational Coordination
- Manage multiple projects and workstreams, ensuring deliverables are completed on time and aligned with business priorities.
- Use Asana, Smartsheet, or comparable platforms to track milestones, tasks, dependencies, resources, and deliverables.
- Develop and maintain project plans, timelines, and status reports.
- Coordinate with cross-functional stakeholders to gather requirements, establish priorities, and drive accountability.
- Identify risks and bottlenecks, recommend solutions, and escalate issues when needed.
- Facilitate project meetings, document action items, and ensure timely follow-through.
- Support standardized project intake, tracking, and reporting.
- Provide clear, concise updates to leadership.
Process Improvement & Cross-Functional Collaboration
- Evaluate workflows and implement improvements that increase efficiency, accuracy, and transparency.
- Develop standardized templates, documentation, reporting frameworks, and operational processes.
- Support alignment of data across learning platforms and project management tools.
- Partner with stakeholders to define reporting needs and implement repeatable solutions.
- Maintain documentation and transition materials to support knowledge transfer and operational continuity.
Required Qualifications
- Bachelor’s degree in Business Administration, Data Analytics, Information Systems, Project Management, Educational Technology, or a related field, or equivalent professional experience.
- At least three years of relevant professional experience, including demonstrated hands-on experience in both LMS administration and data analytics. Experience in both areas is mandatory.
- Direct experience administering an enterprise LMS, including course configuration, user management, learning assignments, enrollments, learning plans, completion tracking, and reporting. Experience solely as an LMS learner or content contributor does not meet this requirement.
- Demonstrated experience independently analyzing data and developing dashboards and reports, including extracting, cleaning, validating, and consolidating data from multiple sources.
- Strong hands-on proficiency in Microsoft Power BI, including building and maintaining dashboards, visualizing data, and producing recurring reports.
- Advanced Microsoft Excel skills, including pivot tables, lookup functions, formulas, data reconciliation, and analysis.
- Experience translating learning or operational data into actionable insights, identifying gaps, and recommending improvements.
- Hands-on experience using Asana and/or Smartsheet for project planning, task management, and reporting.
- Demonstrated ability to manage multiple projects, competing priorities, and tight deadlines.
- Strong analytical and problem-solving skills with exceptional attention to detail.
- Excellent written and verbal communication skills and experience working with cross-functional stakeholders.
- Ability to independently troubleshoot issues, take initiative, and deliver results with minimal supervision.
Preferred Qualifications
- Experience administering Docebo LMS.
- Advanced Power BI capabilities, including Power Query, DAX, and data modeling.
- Experience developing automated dashboards and integrating data from multiple business platforms.
- Experience measuring training effectiveness, learner proficiency, and field readiness.
- Experience supporting learning and development, commercial training, or global education operations.
- Knowledge of process improvement methodologies.
- PMP, CAPM, or similar project management certification.
Key Deliverables During the Six-Month Contract
- Reliable Learning and Operational Reporting: Develop or improve dashboards that provide accurate visibility into training completion, proficiency, project status, and operational performance.
- Effective LMS Administration: Maintain accurate learning assignments, enrollments, catalogs, completion records, and reports; resolve administration and data issues.
- Standardized Project Tracking: Establish or improve project plans, templates, accountability, and reporting across key initiatives.
- Improved Operational Efficiency: Implement opportunities to streamline workflows, automate recurring reports, and reduce manual reconciliation.
- Documentation and Knowledge Transfer: Deliver administration procedures, metric definitions, reporting guides, and transition materials to support continuity after the contract concludes.
Ideal Candidate Profile
The ideal candidate is a hands-on LMS administrator and data analytics professional with strong project management skills.
They have personally managed LMS activities and built dashboards and reports. They can explain how they have resolved data discrepancies, improved reporting, and used insights to drive action.
They are proactive, resourceful, organized, and accountable. They can quickly learn the environment, work across teams, and independently deliver measurable results within a six-month engagement.
