HR Change Management Lead

Title: HR Change Management Lead

Duration: 6 Months +

Client Location: California, hybrid

Key Responsibilities:

• Lead and execute multiple complex and/or critical cross-functional HR change initiatives simultaneously, including but not limited to the implementation of new programs, processes, and technologies, to drive adoption and sustainment.
• Create and deliver project and change management strategies aligned to business performance objectives to drive adoption of Sephora’s strategic HR initiatives.
• Work with HR Project Managers and act as a project coordinator and change manager leader for various large-scale HR projects and processes from inception to closure, ensuring successful delivery on time, within budget, and meeting quality criteria.
• Manage existing and be prepared to create and deploy relevant change tools to drive adoption based on scope of change.
• Provide an enterprise view of capacity for change and outline plans to align timing with other change impacts for stakeholders.
• Lead production of project charter with business sponsor(s) and stakeholder(s); identify change impacts; create change plan to facilitate change to future state with relevant stakeholders; and ensure timely identification and mitigation of risks and issues.
• Implement project and change scorecards and leverage organizational data to create predictive change recommendations to project teams.
• Develop and maintain project plans and timelines; identify and manage risk, scope, and change management needed. Consider the impact on the organization and tailor needs to the program implementation and impact, considering the needs of the various diverse audiences from hourly to executive across FSC, DCs, and Retail.
• Partner with HR Business Partners and business leaders to identify impacts; align with HR to define role/responsibility clarity and people impacts to work as well as the skills required to accomplish the work.
• Oversee and manage the HR department''s existing Project and Change Management master tracker and SharePoint dashboards, including the creation and maintenance of executive-level reporting.
• Oversee the development and delivery of targeted training programs to equip employees and HR teams with the necessary skills and knowledge to effectively utilize new HR systems and adapt to updated processes.
• Support organizational design and the definition of roles and responsibilities within HR and across operational teams as new HR systems and processes are implemented.
• Evaluate and ensure user readiness across all employee groups (Retail, Corporate, Distribution Centers), managing stakeholders throughout the HR change lifecycle and gathering feedback for continuous improvement.

Qualifications:

The ideal candidate will possess a strong background in organizational transformation, culture development, and change management, with a proven ability to influence and negotiate with a broad group of senior stakeholders. Experience working with HR Information Systems (HRIS), talent management platforms, payroll systems, and other HR technologies in a multi-site retail environment (including corporate and distribution centers) is highly beneficial. A deep understanding of the unique change management challenges within retail operations and supply chain is preferred. Proficiency in managing project and change management tracking tools and creating executive-level dashboards on SharePoint is essential.

We would love to hear from you if you have:
• 3+ years of progressive experience in HR Project Management; Certified Project Management certification preferred.
• Experience creating and implementing assessments, stakeholder management plans, change implementation plans, communications materials, project and change scorecards and readiness assessments, and learning materials to support design and delivery.
• Demonstrated track record of success in effectively counseling and advising business leaders in a collaborative way to achieve project and change success.
• Strong analytical and problem-solving skills. High-level attention to detail and accuracy.
• Strong change management experience and skills, including the ability to manage resistance to change and promote adoption of new processes and tools.
• Exceptional communication and interpersonal skills to interact with stakeholders at all levels of the organization.
• Experience with HR systems, including HRIS, payroll, time & attendance, and applicant tracking systems; experience with SuccessFactors is a plus.
• Ability to manage competing priorities, work on simultaneous projects and flex and adjust in a fast-paced, fluid environment.
• Demonstrate the following competencies: Agility & Manages Ambiguity, Drives Results, Client Focus, and Collaboration.
• Demonstrate our Sephora values: Passion, Innovation, Expertise, Balance, Respect, Teamwork, and Initiative.

Preferred Skills:

• 3-5 years of experience in HR-related Change Management.
• Knowledge of SAP''s SuccessFactors modules is a plus.
• Proficiency with Microsoft O365 suite, including Teams, Outlook, and Forms.