Role: Privileged Access Management Technical Analyst
LOCATION: Onsite in Charlotte, NC (hybrid 3-4 days a week)
Duration:12+months
Interview: video
The Privileged Access Management (PAM) Technical Analyst serves as the primary interface between regional business units, IT partners, and the global Privileged Access Management program. Anchored in the APAC region, this role is responsible for driving adoption of PAM controls, ensuring regional compliance, maintaining operational hygiene and progressing global initiatives in market.
- Lead quality control and quality assurance activities, such as developing and executing test plans / scripts and resolving deviations or exceptions, for newly developed and/or enhanced PAM and Certification solutions.
- Engage with customers and stakeholders to understand problems and opportunities.
- Collaborate with cross-functional teams to articulate the business value, and represent the interests of both ISO and the service consumers.
- Ensure key product artifacts remain evergreen with product enhancements.
- Document new Privileged Access automation processes, workflows, and policies.
- Document new connectors for applications, databases, and directories to automate PAM solution.
- Drive planning process enhancement for team through use of Jira and related project planning tools
What you'll need to succeed
- Bachelor's degree in a Cybersecurity, Information Technology, or related field, such as Computer Science or Information Technology.
- 5+ years of experience documenting and analyzing Identity Management requirements.
- Understands how policies, systems and processes impacts requests/projects.
- Fosters business knowledge and understanding among business systems analysts and project stakeholders.
- Excellent communication skills (verbal and written), ability to influence without authority.
- Demonstrated teamwork and collaboration skills, in particular in leading or contributing to global and cross-functional teams.
- Ability to communicate technical concepts to a broad range of technical and non-technical staff.
- Exceptional analytical and decision-making skills.
- Ability to build relationships and operate within a collaborative team environment.
- Experience / familiarity with:
CyberArk platform:
PVWA administration, Safe and platform configuration, PSM connector management
CyberArk SIA (Secure Infrastructure Access) - Preferred
CCP / ASCP for application credential management
Understanding of credential rotation policy design, exception handling, and dual-control workflows.
Experience onboarding Windows, Linux, database, and cloud platform accounts.
Practical experience in Google Cloud Platform IAM, service account management, Workload Identity Federation, and resource hierarchy.
Working knowledge of Entra ID (Azure AD), PIM, and hybrid identity concepts.
Understanding of Emerging & Forward-Looking Capabilities
Non-Human Identity (NHI) Governance understanding of NHI lifecycle, service account ownership models, rotation at scale, and NHI discovery tooling.
Zero Standing Privilege conceptual and practical understanding of JIT access models, ephemeral credentials, and time-bound access workflows.
Cloud Entitlement Management (CIEM) awareness of CIEM concepts and how they intersect with PAM in multi-cloud environments.
Agentic AI Awareness understanding of how AI agents interact with privileged systems, shadow AI discovery risk, and emerging approaches to securing agentic workloads.
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