Salesforce Business Analyst (Service Cloud)

Hybrid in Pleasanton, CA, US • Posted 2 hours ago • Updated 2 hours ago
Contract Corp To Corp
Contract W2
Contract Independent
No Travel Required
Hybrid
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Acceptance Testing
  • Agile
  • Business Analysis
  • Cloud Computing
  • Communication
  • Customer Service
  • DevOps
  • JIRA
  • Management
  • Middleware
  • Process Improvement
  • Quality Assurance
  • Requirements Elicitation
  • SOAP
  • Salesforce.com
  • Scrum
  • Stakeholder Management
  • User Stories
  • Workflow

Summary

Role: Salesforce Business Analyst (Service Cloud)
Location: Pleasanton, CA (Hybrid)
Duration: 12+ Months Contract

Job Description
We are seeking a Salesforce Business Analyst with strong expertise in Service Cloud to drive end-to-end business analysis and solution delivery. The ideal candidate will work closely with stakeholders, product owners, and technical teams to design scalable solutions and improve customer service operations.
Key Responsibilities

  • Lead requirement gathering sessions with business stakeholders and SMEs
  • Translate business requirements into detailed functional specifications, user stories, and acceptance criteria
  • Act as a liaison between business teams and Salesforce technical teams
  • Drive Service Cloud implementations and enhancements (case management, workflows, automation, etc.)
  • Own and manage the product backlog, including prioritization and grooming
  • Support UAT planning, execution, and validation
  • Identify process improvements and recommend scalable Salesforce solutions
  • Collaborate with cross-functional teams including QA, DevOps, and Product teams
  • Ensure timely delivery in an Agile/Scrum environment

Required Skills

  • 8–10+ years of experience as a Business Analyst, with strong Salesforce experience
  • Deep understanding of Salesforce Service Cloud (case management, omni-channel, knowledge, workflows)
  • Strong experience in Agile methodologies and backlog management
  • Ability to work independently and drive requirements end-to-end
  • Excellent communication and stakeholder management skills
  • Experience working with cross-functional and distributed teams

Nice to Have

  • Salesforce certifications
  • Experience with integrations (REST/SOAP APIs, middleware)
  • Exposure to tools like Jira, Confluence
  • Experience in enterprise-scale Salesforce implementations
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91159525
  • Position Id: 8938132
  • Posted 2 hours ago
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