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Desktop Support Engineer

Boston, MA, US • Posted 1 day ago • Updated 4 hours ago

Full Time

On-site

Fitment

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Job Details

Skills

Remote Support
Mergers and Acquisitions
Customer Service
Management
Microsoft Windows
Operating Systems
Computer Networking
Laptop
Thin Client
Printers
Asset Management
Computer Hardware
Telephony
Cisco IP Phone
ITIL
ServiceNow
Communication

Summary

Title: Desktop Support Engineer

Location: Boston, MA (South Station office)

Type: FTE

Job description:

Good Customer Service Skills

Demonstrate technical experience

Proficient in configuring, managing, and troubleshooting Windows 10 and Windows 11 operating systems

Skilled in System administrative tasks

Experience troubleshooting Application and Operating System related issues

Knowledge on Networking preferred

Troubleshoot Laptop, Desktop, Thin Clients, Printers, Hardware & Drivers issues

Coordinate with the Depot for Asset Management, shipment of hardware

Telephony Support (Avaya and Cisco IP Phones)

Familiarity with ITIL principles

Hands-on experience using ServiceNow

Must have excellent oral and written communication skills

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10236892
Position Id: OOJ - 6011-5012-1793051094
Posted 1 day ago

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