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Contact Center Engineer, Local

Plantation, FL, US • Posted 2 days ago • Updated 2 days ago

Contract Corp To Corp

Contract W2

Contract Independent

12 Months

No Travel Required

On-site

Depends on Experience

Voto Consulting LLC

Fitment

Dice Job Match Score™

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Job Details

Skills

Contact Center
Genesys
Cloud CX
CloudCX
PureCloud
Pure Cloud
WebRTC
RTC
SIP
VoIP
QoS
IVR
ACD
Dialer
Call recordings
Typescript
Golang
Go
Javascript
Java script
Type Script
Python
Node
Java
Terraform
CloudFormation
Cloud Formation
GitHub
Git hub
AWS
Jenkins

Summary

Position- Contact Center Engineer, Local

Visa- GC

Type- ONSITE

Location- Plantation, FL

Required Skills & Qualifications:

Proven track record of developing and delivering architect flows, Scripts and IVR/ACD Attendant scripts
Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.)
Understanding of business processes and how they relate to customer experience technology
Strong architecture & systems planning skills
Well versed with omni-channel technologies
Have a comprehensive telephony background and thorough understanding of WebRTC, SIP, VoIP, & QoS
Experience administrating and supporting PureCloud (Genesys Cloud)
Extensive knowledge of infrastructure planning and operations, design and deployment, as well as system life cycle management

PREFERRED EXPERIENCE:

Genesys Cloud certified
Expertise in CloudCX API’s
Expertise in Architect flows
WebRTC troubleshooting experience
Development skills/certifications
typescript/go/javascript/python
Backend experience with Node.js, Python, Java, or similar server-side platforms
Comfort with Docker and infrastructure-as-code tools (Terraform, CloudFormation, etc.)
Experience with React or another modern frontend framework
Familiarity with CI/CD pipelines (GitHub Actions, AWS, Jenkins, etc.)
REST WEB Services
PureCloud API’s
SQL and Data analytics
Web-services, 3rd party APIs

Thanks & Regards

Shivam Rajpal

Team Lead- US IT Recruitment

Desk- X 142

Email-

LinkedIn-

Voto Consulting LLC- M/WBE Certified Company

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91014022
Position Id: 8968028
Posted 2 days ago

Company Info

About Voto Consulting LLC

Who we are & What we do

Voto is new era technology enabler which aims to revolutionize digital transformation for enterprises and technology providers by delivering seamless customer experiences, business efficiency and actionable insights. We do this by leveraging a spectrum of disruptive technologies such as: artificial intelligence, blockchain, cloud, digital process automation, internet of things, robotics/drones, security, virtual/augmented reality, etc,

Agility is in our DNA that enhances our capabilities span digital solutions, infrastructure, product engineering and security. We deliver these services across industry sectors such as automotive, BFSI, consumer packaged goods, e-commerce, Edu-Tech, engineering R&D, hi-tech, manufacturing, retail, and travel/transportation/hospitality.

Recognized as one of the fastest-growing IT services firms globally, Voto is delivering solutions across North America, Europe, Middle East, and APAC countries.

Voto Consulting LLC is currently accepting resumes for a variety of positions. Please review the database of positions that we are seeking to fill and contact us for additional information about any specific opportunity.

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