Datacenter Repair Technician
Noblesoft Technologies Inc.
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Job Details
Skills
- Repair
- Date Center
- NetOps
- Breakfix
Summary
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Role: Infra Repair Technician Location - MCA: 693 Liberty Hill Road, Huntsville, AL, US 35810 Note – May need to work in shifts, involving night shift as well |
- Infrastructure Repair Technician - Data Center (NetOps)
- Job Summary:
- An Infrastructure Repair Technician plays a vital role in ensuring the seamless operation of infrastructure and equipment within our fast-paced data center environment. As a key member of the Edge Network Service Repair Team, you will be responsible for providing expert repair services, troubleshooting complex issues, and collaborating with cross-functional teams to drive resolutions on cutting-edge technology.
- Key Responsibilities:
- Troubleshooting and Resolution: Identify, diagnose, and successfully resolve hardware problems on servers, storage systems, and network devices, utilizing advanced technical skills and knowledge of industry-standard tools and methodologies.
- Repair and Replacement: Perform repairs and replacements of faulty components, including but not limited to:
- Server hardware (e.g., GPU, CPU, Motherboard)
- Storage systems (e.g., Hard Drives, SSDs)
- Network devices (e.g., Switches, Routers, Firewalls)
- Ticket Management and Closure: Manage and close tickets in a timely manner, ensuring that all necessary documentation is completed accurately and efficiently.
- Root Cause Analysis: Participate in root cause analysis of highly technical issues within the data center, collaborating with cross-functional teams to identify and address underlying causes.
- Collaboration and Communication: Collaborate with other technicians, engineers, and stakeholders to resolve complex technical issues, communicating effectively and escalating issues as needed to ensure prompt resolution.
- Process Improvement: Evaluate and identify areas for improvement in processes, tools, and systems, recommending changes to optimize efficiency and quality of work.
- Monitoring and Maintenance: Conduct routine monitoring of Task queue, Trouble Ticketing system, and Chatroom repair requests on equipment in the data center environment, ensuring prompt identification and resolution of issues.
- Documentation and Record-Keeping: Document all work performed within the ticket portal, including diagnosis, repairs, and maintenance activities, ensuring accurate and up-to-date records.
- Inventory Management: Maintain receiving and installing network devices, spare parts, and RMA equipment from vendors, ensuring efficient inventory management and minimizing downtime.
- Training and Development: Participate in training and stay up-to-date with new technologies and techniques, enhancing your skills and expertise.
- Safety and Compliance: Adhere to safety procedures and protocols when working with electrical and mechanical equipment, ensuring a safe and compliant work environment.
- Customer Service: Provide exceptional customer service and support to internal stakeholders, responding promptly to requests and resolving issues efficiently.
- On-call Rotation: Participate in on-call rotation, providing after-hours support for critical related issues outside of regular business hours and regular business hour on-call support as scheduled.
- Travel Requirements: Travel up to 15% of the time, as needed, to support data center operations and participate in training or meetings.
- Requirements:
- Must be available to work a flexible schedule 24x7x365 to support business operations, including weekdays, weekends, and varying shifts. This role may require overtime exceeding 40 hours per week.
- 2+ years of experience in computer hardware, networking, and troubleshooting
- Strong technical background in computer hardware, networking, and troubleshooting
- Excellent problem-solving and analytical skills
- Ability to work effectively in a fast-paced, dynamic environment
- Strong communication and interpersonal skills
- Ability to lift up to 40 pounds and work in a physically demanding environment
- Degree in Computer Science, Engineering, or related field preferred
- Preferred Qualifications:
- 2+ years of experience in a datacentre environment, with a focus on server hardware, storage systems, and network devices
- Dice Id: 91112163
- Position Id: 8077-32090-
- Posted 3 days ago
Company Info
About Noblesoft Technologies Inc.
Noblesoft's Executive Leadership is driven by a profound commitment to client success and employee growth. The team sets the strategic direction by focusing on mastery within core Enterprise Application practices—Salesforce, SAP, and Workday, among others. By prioritizing innovative solution delivery and fostering a culture where every team member is empowered, the leadership ensures Noblesoft remains a trusted partner in digital transformation across its specialized industries.
The leadership team's deep expertise in enterprise technology enables Noblesoft to navigate complex implementation challenges and deliver high-value, scalable solutions. They are instrumental in continuously evolving the company's offerings, ensuring services remain aligned with the latest advancements in CRM, ERP, and HCM platforms. This proactive approach to market trends ensures that Noblesoft consultants are always working with best-in-class methodologies to drive client modernization initiatives.
Beyond technical strategy, the core philosophy of the leadership is centered on people. They maintain an employee-centric focus, viewing the talented consultant base as the primary asset for ensuring project excellence and cultivating long-term client relationships. This dedication to internal growth includes sponsoring continuous professional development, specialized certifications, and mentorship programs across all major practices.
Ultimately, the vision of the Executive Leadership is to position Noblesoft not just as a technology implementer, but as a strategic advisory partner for global enterprises. Their guidance ensures every solution deployed—whether a Salesforce customization, a SAP S/4HANA migration, or a Workday deployment—is rooted in a clear understanding of the client's business objectives, securing the company's reputation for great products, sustainable solutions, and enduring client partnerships.
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