DUTIES AND RESPONSIBILITES:
• Responsible for elicitation, analysis, and documentation of business requirements.
• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
• Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
• Documents current business processes and models to define requirements and/or gaps.
• Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
• Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.
• Evaluate the impact of potential software and process changes on the organization.
• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
• Assist in the creation of the business case documentation.
• Understanding of architectural consistency and usability standards.
• Defines and develops user test cases and validates test results during testing.
• Executes unit and functional test cases.
• May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
• Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
• Participates in associate meetings and communicates any concerns to management.
QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
• Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
• Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
• Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
• Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
• Working knowledge of Confluence and JIRA.
• Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
• Minimum of 3-5 years’ business analysis or systems analysis experience is preferred.
• Bonus: Sage X3 experience (ERP).
Associate is expected to operate at a proficient level across the following areas of technical knowledge and skill:
• Ability to organize and prioritize work.
• Detail oriented, proactive, creative, and efficient
• Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
• Familiarity with application integration methods to include understanding of data mapping process.
• Ability to effectively work both independently and collaboratively in a team environment
• Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
• Expertise in ERP solution selection and implementation is a plus
• Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
• Ability to work with all levels of associates
• Ability to work with minimal supervision in a very dynamic environment
• Ability to learn new systems and tools
• Knowledge of software development life cycle methodologies, processes, and procedures.
• Active listener
• Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups.
Job Title: Information Systems Architect
Location: REMOTE
Duration: 12 Months
Position Description
The AWS Developer / Administrator will provide technical expertise for the design, development, deployment, administration, and support of Amazon Web Services (AWS) environments. This role works closely with cloud engineering, application development, security, and operations teams to deliver secure, resilient, and scalable cloud solutions.
The candidate will support AWS infrastructure, application services, integrations, and automation efforts, while ensuring operational stability, performance, and compliance with organizational and regulatory requirements.
Major responsibilities of this position include the following:
- Design, deploy, and administer AWS environments following best practices
- Support AWS account structure, IAM roles, policies, and least-privilege access
- Develop and maintain solutions using AWS services including (but not limited to):
- Amazon EC2, Auto Scaling, and Elastic Load Balancing
- Amazon VPC, subnets, routing, and security controls
- Amazon S3, EBS, EFS, and data lifecycle policies
- AWS Lambda, API Gateway, and serverless architectures
- Amazon CloudWatch, CloudTrail, and AWS Config
- Develop and support Amazon Connect contact center environments, including: Contact flows, queues, routing profiles, and prompts
- Integrations with AWS Lambda, APIs, and external systems
- Call recording, analytics, and troubleshooting
- Design and integrate AI-enabled solutions using Amazon Bedrock where applicable
- Implement Infrastructure as Code (IaC) using CloudFormation, Terraform, or equivalent tools
- Monitor system performance, availability, and cost optimization opportunities
- Troubleshoot and resolve infrastructure and application issues
- Support CI/CD pipelines and automation workflows
- Collaborate with security teams to implement encryption, logging, monitoring, and compliance controls
- Maintain documentation, runbooks, and architectural diagrams
- Provide knowledge transfer and mentoring to team members
- Participate in scheduled maintenance, upgrades, and after-hours support as required
Required Skills (In order of importance):
- 6+ years of overall IT experience supporting enterprise systems
- 3+ years of hands-on AWS experience in development and/or administration
- 3+ years of experience with AWS core services (EC2, VPC, IAM, S3, and Lambda)
- 3+ years of experience with Amazon Connect and/or contact center technologies
- 3+ years of experience integrating APIs, serverless functions, and cloud-native services
- 3+ years of experience with Infrastructure as Code and automation
- 3+ years of experience with security best practices, logging, and monitoring in AWS
- 3+ years of scripting experience (Python, Bash, or equivalent)
Preferred Skills (In order of importance):
- Experience with AI/ML integrations and prompt engineering
- Experience with hybrid cloud or third-party integrations
- Cost optimization and FinOps experience
- Experience with Microsoft Azure Cloud Services and Hybrid Cloud Architectures
Required Education/Certifications:
AWS Certified Solutions Architect - Professional OR AWS Certified DevOps Engineer – Professional
Preferred Education/Certifications:
Microsoft Certified Azure Solutions Architect (AZ-305)
Additional Skills:
- Strong written and verbal communication skills
- Ability to mentor junior engineers
- Strong documentation and operational discipline
Environments and Tools
- Amazon Web Services (AWS)
- Amazon Connect
- Amazon Bedrock
- AWS Lambda
- AWS CloudFormation / Terraform
- CloudWatch / CloudTrail
- API Gateway
- CI/CD tools (AWS-native or third party)
- Git-based version control systems
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