We are seeking to hire a Director, Program Manager to be responsible for leadership, delivery, and oversight of ICF's engagement serving the United States Department of Transportation (DOT). In addition, you will be responsible for developing and managing relationships with clients to ensure close collaboration on existing engagements and to develop future business opportunities.
The ideal candidate will be a strong leader who combines an entrepreneurial mindset and practical 'get it done' work style with deep subject matter expertise in IT solution delivery including business requirements, software design, development, and implementation, agile program and project management, and quality assurance. Exposure to large scale federal programs and initiatives and services, managed services, or information technology operations is fundamental to this position. Applicant must possess superb communication, analytical and time management skills. In addition, they must demonstrate ability and desire to continually learn new technologies in a changing environment; analytical and problem-solving way of thought; overall resilient, flexible, and enthusiastic personality.
This role is hybrid with time spent in Reston, VA and client site meetings in Washington, DC. Only candidates in the Washington DC metro area will be considered. Key Responsibilities: Customer Delivery Excellence
- Serve as the single point of leadership across multiple Programs and own end-to-end accountability for Program delivery by driving engagements/programs to successful completion
- Engage with client leadership to ensure proper expectation settings
- Manage project teams' daily activities, projects and tasks to focus on adhering to best practices, high standards, and on time delivery to the customer.
- Manage customer expectations and maintain constant contact with the customer base at several levels to solicit feedback, resolve issues, and ultimately achieve customer satisfaction through proactive communications.
- Anticipate and identify potential problems or risks for both the project and present alternative solutions to problems.
- Ensure agile methodologies enforce project standards throughout the duration of the Program.
Business Development and Account Management
- Foster positive client relationships to help identify new business opportunities at dedicated agencies within the Federal space.
- Develop customer relationships with executives and senior agency leadership.
- Lead capture and business development efforts within agency
- Leverage existing relationships to identify areas for growth and prospective partners
- Participate in the preparation and review of technical and cost proposals.
- Network and identify new channels for exposure of the company to prospective clients.
Organizational Leadership
- Participate in recruiting, training and professional development programs.
- Collaborate with other program managers to enhance the corporate operations and infrastructure.
Required Skills: - 7+ years of agile IT program management experience
- Minimum of one active management certification that supports project management expertise (e.g. PMP, CSM, etc.)
- due to federal contract requirements
- Must be able to obtain Public Trust clearance.
- MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.
Preferred Skills: - Bachelor's degree
- Preferred certifications: PMP, CSM, Scaled Agile
- Proven track record of growing business at government agencies, specifically in an "other than small" environment
- Proven track record of identifying new business, either on contract or as a new opportunity, and leading capture on this work
- Proven track record of leading enterprise-scale, complex technology projects successfully using Agile methodology
- Previous people leadership and management skills, including direct experience leading, managing, and mentoring teams of analysts and developers
- Experience with agile software modernization efforts
- Successful track record of delivering programs on scope, on time, on budget, on quality and on benefit
- Demonstrated ability to manage the details of programs / projects in order to drive them to fruition
- Excellent communication, collaboration, team building and relationship management skills
- Ability to communicate to business partners, senior executives, and strategic partners
- Capable of gaining support for initiatives through influence and use of business rationale
- Proven ability to make and implement tough decisions
- Prior experience serving as a consultant to government clients
Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact for assistance.
Working at ICF ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$158,819.00 - $269,993.00
Virginia Remote Office (VA99)
