Job Description ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation!
DESCRIPTION A Technical Account Manager at Sinch (Mailgun) is what we like to call a customer advocate for our clients utilizing our Managed service. A TAM is responsible for owning the relationship with their clients and any and all of the client's issues from understanding what the issue is, to effectively communicating to any internal stakeholders, and following through to resolution of the issue. The TAM is the primary dedicated POC for their clients and are critical in keeping their clients engaged and helping Sinch (Mailgun) meet its retention goals.
Your Impact & Responsibilities - Work closely with clients to understand their business and how it relates to email so that the client can effectively use Mailgun to reach their business goals
- Work closely with clients to ensure they understand and are able to implement email best practices that align with their business needs and to help improve overall email deliverability
- Use tools to proactively monitor Sender Scores, blocklists, delivery rates, etc and work with the client to fix any issues that may arise, as well as provide guidance on how to avoid these issues
- Ensure clients and Mailgun are in compliance with Service-Level Agreements, Terms Of Service, Acceptable Use Policies, etc.
- Work with the Sales team to identify revenue growth opportunities through utilization of new services and/or contract renewals
- Develop and maintain strong product knowledge of Mailgun and its competitors to properly support their clients, as well as evangelize new product features as they are released
- Acts as a point of escalation for peers and Leadership
- Acts as a liaison between TAM team and other departments and organizations
- Create/update internal and external documentation related to deliverability and Deliverability Services
- Conduct training sessions for Technical Account Management team
REQUIREMENTS - Ability to create and maintain strong relationships with both clients and internal teams
- Strong technical background with the ability to effectively communicate issues to a wide variety of client contacts
- Experience with email systems, DNS, Telnet, APIs
- Strong project and time management skills, to include prioritization of multiple tasks across potentially dozens of clients
- Excellent communication (verbal and written), critical thinking and analytical skills
- 2+ years of experience in an Account Management, Technical Support or similar client facing role where you are the primary POC for a strategic customer
- A technical understanding of email and email delivery
- Experience with a programming language such as Python or PHP and scripting
This is a remote opportunity, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: No matter who you are, we hope you find an exciting path forward - hopefully with us!
Benefits - STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
- CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
- SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
- TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
- PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
- WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.
- MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
The annual starting salary for this position is between $75,000 - $94,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until Feb 18, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.
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