Technical Product Support

ob Description:
My direct client is looking for an experienced Manager Technical Product Support to lead and manage technical integrations between healthcare systems and electronic health record (EHR) platforms. This role focuses on implementing, monitoring, and troubleshooting data interfaces, ensuring seamless interoperability, and supporting healthcare organizations with system connectivity and data exchange.

The ideal candidate will have strong experience in EHR systems, healthcare data standards, and technical integrations, along with the ability to manage multiple stakeholders and projects in a fast-paced environment.

Key Responsibilities:

• Manage and support technical integrations between EHR systems and external platforms

• Troubleshoot data exchange issues and coordinate with software vendors and third-party providers

• Oversee implementation, testing, and deployment of data interfaces

• Conduct training and provide support to healthcare providers and organizations

• Monitor system connectivity, identify issues, and ensure data accuracy

• Perform regular data quality audits and resolve discrepancies

• Collaborate with cross-functional teams to improve interoperability processes

• Participate in weekly and monthly meetings to track progress and resolve issues

• Assist in updating technical documentation and system specifications

• Support data upload processes and ensure compliance with healthcare standards

• Maintain data security and confidentiality as per organizational policies

Required Qualifications:

• Bachelor s degree or equivalent technical experience

• Minimum 7+ years of experience in EHR systems, healthcare IT, or network administration

• Strong understanding of healthcare data standards such as HL7, VXU, QBP, and SOAP

• Experience with EHR integrations, data exchange, and interoperability

• Knowledge of immunization data workflows and healthcare systems

• Ability to manage multiple projects and stakeholders simultaneously

• Strong troubleshooting and problem-solving skills

• Excellent communication and stakeholder management skills

• Proficiency in MS Office tools (Word, Excel, PowerPoint)

Preferred Skills:

• Experience working with healthcare providers, clinics, or hospitals

• Knowledge of data quality audits and reporting

• Familiarity with training and onboarding healthcare organizations

• Understanding of data security and compliance in healthcare systems