Lead ServiceNow IRM Engineer - Hybrid

Title:                  Lead ServiceNow IRM Engineer - Hybrid

Mandatory skills:

ServiceNow development, advanced administration,
ServiceNow platform capabilities, tables, relationships, ACLs, UI policies, Flow Designer, scripting, JavaScript,
IRM, BCM, TPRM, non-ITSM modules,
creating reports, dashboards, platform features, translate, technical designs, technical troubleshooting, platform improvement, automation, simplification, continuous improvement,
data governance, performance tuning, system security,
scoped applications, CI/CD pipelines, update set management,
risk, compliance, continuity, third party risk methodologies,
ServiceNow advisory boards, roadmap discussions, beta programs,
integrations, REST, SOAP, Integration Hub spokes, GRC, risk management platforms, Archer, RSA, MetricStream, LogicGate, OneTrust, ServiceNow IRM,
ServiceNow Risk Management, ServiceNow’s product roadmap, IRM capabilities, ERM capabilities, data standards

Description:

Lead ServiceNow Engineer – Integrated Risk Management (IRM)

Role Summary

This is a senior level role designed for a ServiceNow Risk Management expert who not only delivers high quality solutions but also maintains strong awareness of ServiceNow’s product roadmap, upcoming IRM capabilities, and industry best practices. The individual will actively engage with ServiceNow product teams, stay ahead of platform innovations, and help Guardian assess how emerging features can strengthen our ERM capabilities.
You will partner closely with business stakeholders, ServiceNow platform engineering, enterprise architecture, data teams, and risk domain leaders to shape the evolution of our risk technology ecosystem.
The position reports to the Head of Enterprise Risk Technology and operates as part of a senior development group responsible for delivering, maintaining, and advancing client''s risk management applications on ServiceNow. You will drive improvements in configuration standards, system reliability, performance, and automation. You serve as a mentor to junior engineers and collaborate closely with other client teams to ensure platform scalability and alignment to client’s architecture and data standards.

You will be responsible for following set of activities:

Run (Operations & Stability)
Lead day-to-day technical support for IRM, BCM, and TPRM applications in production
Maintain and optimize existing configurations including forms, lists, workspace views, notifications, and ACLs
Monitor scheduled jobs, integrations, and data quality checks related to risk, continuity, and third-party data
Maintain shared dashboards and reporting data sources used by business stakeholders
Provide Level 2 support for incidents and problems related to IRM, BCM, and TPRM

Change (Enhancements, Design and Development)
Partner with business product owners to convert requirements into high-quality technical designs aligned to OOTB best practices.
Implement enhancements across IRM, BCM, and TPRM, including flows, approval logic, persona models, questionnaires, scoring frameworks, and portal/workspace improvements.
Build and maintain Flow Designer logic, business rules, Script Includes, UI actions, and other configurations.
Strengthen integrations with CMDB, Archer, vendor systems, and external content providers (Integration Hub, REST, SOAP APIs).
Contribute to reusable components, coding standards, and configuration governance for the IRM domain.
Support upgrades with a focus on evaluating new IRM/BCM/TPRM features and identifying adoption opportunities for client 
Mentor and guide junior team members, supporting their growth in ServiceNow configuration and risk domain knowledge

Product & Strategic Engagement
Maintain strong awareness of ServiceNow product roadmaps, store releases, and IRM/BCM/TPRM module enhancements.
Participate in ServiceNow roadmap workshops, advisory councils, developer events, and product feedback sessions.
Build working relationships with ServiceNow product managers and solution architects to advocate for client''s needs.
Assess new capabilities (e.g., AI features, workspace enhancements, GRC content packs) and recommend adoption strategies.
Provide thought leadership on how ServiceNow IRM can advance client''s risk management maturity.
Help shape long-term technology strategy for ERM, BCM, and TPRM solutions

You Have
10+ years of experience configuring and integrating enterprise SaaS platforms.
5+ years of hands-on ServiceNow development or advanced administration
Strong understanding of ServiceNow platform capabilities including tables, relationships, ACLs, UI policies, Flow Designer, and scripting using JavaScript
Experience implementing or supporting IRM, BCM, TPRM, or other non-ITSM modules.
Demonstrated ability to evaluate new platform features and translate them into actionable benefits for business teams
Proven experience creating reports and dashboards for business stakeholders
Ability to work with business leaders and convert requirements into scalable technical designs
Strong communication skills and comfort working across technical and business teams
Strong understanding of data governance, performance tuning, and system security.
Experience leading technical troubleshooting and platform improvement initiatives.
Strong communication, stakeholder partnership, and mentoring skills.
Bias for automation, simplification, and continuous improvement.

Nice to Have
ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS) IRM, CIS BCM, CIS TPRM, or other relevant certifications.
Experience with scoped applications, CI/CD pipelines, and update set management.
Familiarity with risk, compliance, continuity, or third party risk methodologies.
Prior participation in ServiceNow advisory boards, roadmap discussions, or beta programs
Experience with integrations using REST, SOAP, or Integration Hub spokes
Experience with other GRC or risk management platforms (Archer, RSA, MetricStream, LogicGate, OneTrust, etc.) that can translate to ServiceNow IRM

Notes:
Hybrid

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

Account co-ordinator: Godwin D Antony Raj

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
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