Client Systems Technician - Senior

JBW Federal is a subsidiary company of the Kanaka Foundation - An NHO who's mission is to support Native Hawaiians.

You will receive a comprehensive benefits package that includes:

• Health insurance
• Dental insurance
• Vision insurance
• Pet insurance
• Annual membership to Costco or Sam's
• 401K
• ...and much, much more!

Job Description: JBW Federal is seeking a Client Systems Technician with cyber and/or information technology duties and experience to support the 39th Information Operations Squadron (39 IOS) from Hurlburt Field, FL, Joint Base San Antonio, TX or Keesler AFB, MS.

Duties and Responsibilities:

• Perform Token Agent duties including, but not limited to: issuing, resetting Personal Identification Numbers (PIN), logging in with them regularly to keep them active, asset tracking, auditing as well as creating, deleting, modifying and documenting user accounts using AF, base, and unit policies.
• Install, troubleshoot, and maintain hardware including but not limited to: Keyboards, Mice, Cameras, Microphones, Hard Drives, Random Access Memory (RAM), Network Interface Cards (NIC), Power Supplies, Video Cards, and Sound Cards.
• Install, troubleshoot, and maintain software including, but not limited to: Unified Extensible Firmware Interface (UEFI), Basic Input Output System (BIOS), Operating Systems, System Images, IP Address Configurations, Drivers, and Client Software.
• Configure security settings including but not limited to: industry best practices and DoD standards You will perform Vulnerability Management including, but not limited to: installing anti-virus software, updating virus definitions, and ensuring security patches are installed.
• Install, troubleshoot, and maintain printers including, but not limited to: IP Addresses, security updates, replacing toner and ink cartridges, replacing drums, clearing paper jams, cleaning the systems, adding systems to the domain, mapping file shares, and mapping printers.
• Install, troubleshoot, and maintain, monitor, video displays and Keyboard Video Mouse (KVM) systems system backups and perform system restoration.
• Provide telephone support by installing, troubleshooting, and maintaining mobile devices including, but not limited to: cell phones and tablets as well as creating and revising user instructions, procedures, manuals and training users in procedures they can perform themselves.
• Coordinate warranty and depot repair with the appropriate vendors.
• Create scripts to automate tasks and technical documentation for routine work tasks including but not limited to: PowerShell and Bash.
• Create and maintain documentation for all installs and changes including but not limited to the Workstation Layout along with inspecting equipment for Quality Control for each installation and maintenance repair.
• Maintain Uninterruptable Power Systems (UPS) at customer desks which involves, but is not limited to: monitoring the unit, removing and replacing batteries, removing and replacing the whole unit.

Qualifications:

• Bachelor's Degree or Approved Equivalent Experience
• 6 years of cyber and/or information technology duties and experience
• Understanding system administration concepts and methodologies at the associate level with knowledge equivalent to: CompTIA Security+, CompTIA A+, Microsoft Certified Endpoint Administrator Associate, or similar certifications
• IAT/M Level III Certification.
• Ability to travel CONUS and OCONUS Occasionally. Must have a current passport or able to acquire within the first 60 days of employment
• Clearance - Top Secret/SCI - Secret (Keesler)

Kanaka Family of Companies is an Equal Opportunity Employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, marital status, sex (including pregnancy), gender identity or expression, age, disability, veteran status, sexual orientation, genetic information (family medical history), or any other status protected by federal, state or local laws. EEO/AA employer/Vet/Disabled.