Job Description: Teamcenter L2 Support
Role Overview:
The Teamcenter L2 Support engineer provides technical support for end-users, resolves application issues, performs system monitoring, and ensures smooth operation of Teamcenter PLM environments. This role acts as the escalation point for issues beyond L1 support and works closely with functional and infrastructure teams.
Key Responsibilities
Provide Level 2 support for Teamcenter issues related to user access, data management, workflows, and integrations.
Knowledge of Windows/Linux environments and basic SQL queries
Analyze and resolve incidents, service requests, and problem tickets within defined SLAs.
Troubleshoot issues related to Rich Client, Active Workspace (AWC), BMIDE changes, and Teamcenter modules.
Good understanding of Teamcenter architecture, server components, and environment structure.
Perform routine system checks, log analysis, and monitoring to ensure application stability.
Support deployments, patches, and configuration updates in coordination with L3/engineering teams.
Document solutions, create knowledge articles, and support continuous improvement initiatives.
Work with crossfunctional teams like CAD, infrastructure, and database teams to resolve complex issues.
Nice-to-Have Skills
Exposure to CAD integrations (NX, CATIA, Creo).
Understanding of ITIL processes (Incident/Change/Problem management).
Basic scripting knowledge (Shell, Batch, Python).
Experience
5 +years of relevant experience in Teamcenter support or PLM application support.
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