ServiceNow AIOps

Remote in Miami, FL, US • Posted 4 hours ago • Updated 4 hours ago
Contract W2
Contract Independent
Occasional Travel Required
On-site
$60/hr
Company Branding Image
Fitment

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Job Details

Skills

  • servicenow
  • AIOPS

Summary

  • Implement and configure ServiceNow AIOps, including:
    • Event Management
    • Health Log Analytics (HLA)
    • Agent client collector implementation and Metric Intelligence (MI)
    • Machine Learning based anomaly detection
  • Integrate monitoring tools (using OOTB Connector, REST API, SNMP trap etc) into ServiceNow.
  • Design AIOps architecture, data flows, dashboards, and service health models.
  • Configure alert rules, correlation logic, noise reduction policies, and service impact models.
  • Develop automation workflows using Flow Designer, IntegrationHub, and orchestration.
  • Design ServiceNow Orchestration workflows and automation packs, and build automated remediation for common incidents
  • Collaborate with Cloud, DevOps, and ITSM teams to deliver end to end solutions.
  • Conduct client workshops, requirement analysis, documentation, testing, and knowledge transfer.
  • Proficiency in ServiceNow scripting (JavaScript); working knowledge of Python/Shell/PowerShell.
  • Solid knowledge of cloud platforms (AWS/Azure/Google Cloud Platform) and ITIL processes.
  • Strong analytical and problem solving skills.
  • Excellent communication and client facing abilities.
  • ServiceNow certifications (CSA, CIS ITOM, CIS Discovery, CIS Event Management) good to have.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10120222
  • Position Id: 2026-95812
  • Posted 4 hours ago

Company Info

About Sage IT Inc

Sage IT is a IT services provider of innovative technology-driven solutions, services and resources. At SAGE, we believe that success results from delivering high quality service while being responsible, flexible, and innovative.

SAGE offers comprehensive application development, technology consulting, business processes re-engineering, professional staffing, implementation and support services for companies all over the world. SAGE also offers industry-specific solutions, strategic outsourcing, and integration services through a unique onsite, offsite, offshore delivery model that helps our customers achieve rapid implementation, world-class quality and reduced costs.

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