Problem Management Coordinator - Remote

RESPONSIBILITIES:
Kforce has a client in need of a Problem Management Coordinator. This position is fully remote.

Responsibilities:
* Manages a problem through its entire lifecycle-from initial identification and logging to resolution and closure
* Leads and coordinates root cause analysis (RCA) efforts, ensuring the right subject matter experts are engaged
* Confirms that all information entered into the problem management system is accurate, complete, and aligned with standards for assigned problems
* Acts as the primary point of contact for issues related to assigned problems, escalating concerns to leadership when necessary and keeping impacted users informed
* Regularly evaluates problems lacking a permanent fix and ensures that known errors are properly documented
* Serves as the gatekeeper for known errors within the assigned domain or functional area
* Identifies when new issues need to be raised and notifies the Problem Manager accordingly

REQUIREMENTS:
* Experience monitoring core KPIs and coaching problem owners toward successful outcomes
* Tool-agnostic mindset with the ability to learn new platforms quickly
* Exposure to Windows environments or similar technical ecosystems is preferred

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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