Senior Application Engineer Production Support & Release Management -12 Months Contract-Hybrid position (3 days a week) at Irvine, CA

Greetings from Accion Labs,

Production Support & Technical Leadership 

• Lead onsite L3 production support activities while coordinating closely with offshore technical leads and support teams. 

• Monitor application health and proactively identify and address production issues. 

• Troubleshoot and resolve application exceptions, user-reported issues, incidents, and production defects. 

• Take end-to-end ownership of production incidents and bugs, driving issues through root-cause analysis, remediation, testing, and closure. 

• Develop and implement code fixes for production defects and Jira issues as needed. 

• Work directly with Product, Architecture, Development, and Support teams to resolve production issues and provide technical clarification. 

• Track and report weekly L3 production support metrics, trends, and outstanding issues. 

Required Qualifications 

• Strong experience in enterprise application development and L3 production support. 

• Hands-on experience troubleshooting and resolving complex production application issues. 

• Experience developing and deploying production code fixes and hotfixes. 

• Strong understanding of software release management, deployment processes, branch management, and production support practices. 

• Experience supporting applications with bi-weekly or similarly frequent production release cycles. 

• Experience working with Jira for incident, defect, and development tracking. 

• Experience working across Development, QA, UAT, Product, Architecture, Release Management, and Production Support teams. 

• Experience working in a distributed onsite/offshore delivery model. 

• Ability to independently manage multiple priorities in a fast-paced, time-sensitive production environment. 

• Strong troubleshooting, analytical, communication, and problem-solving skills. 

• Demonstrated ability to take ownership of technical issues and drive them through resolution. 

Education:
Bachelor s degree in computer science, information Systems, or related discipline.

This role is open to W2 or those seeking Corp-Corp employment. 
The salary range for this role is 110-130 k/annum or Corp-Corp rates please contact the recruiter. 
In addition to other benefits, Accion Labs offers a comprehensive benefits package, with Accion covering 65% of the medical, dental, and Vision Premiums for employees, their spouses, and dependent children enrolling in the Accion-provided plans.