Must Have Technical/Functional Skills
• Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions, including – HRSD, Legal, S2P modules, and other ServiceNow applications.
• Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations.
• Customization & Configuration: Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability.
• Integration Design: Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.
• Leadership & Mentorship: Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards.
• Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.
• Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations.
• Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities.
• Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.
• Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features.
Roles & Responsibilities
Key Responsibilities:
• Drive the end-to-end implementation of ServiceNow HRSD (HR Service Delivery), LSD (Legal Service Delivery ) , Source to Pay modules, ensuring timely execution of project deliverables.
• Experience with ServiceNow modules HRSD (HR Service Delivery), LSD (Legal Service Delivery ) , Source to Pay modules
• Design HRSD, LSD, S2P solutions that align with business goals and scalability requirements. Translate business requirements into technical specifications and provide architectural blueprints for implementation.
• Help HRSD, LSD, S2P projects through discovery, design, build, test, and deployment activities.
• Knowledge of integrations between ServiceNow HRSD and other enterprise HR systems•
Generic Managerial Skills, If any
• Exceptional stakeholder management capabilities with demonstrated ability to build relationships at all organizational levels.
• Exceptional communication skills for explai ning complex technical concepts to both technical and non-technical audiences.
• Proven ability to translate business requirements into technical solutions.
• Problem-solving skills with the ability to think strategically and innovate.
• Experience in examining and re-engineering business processes.
• Customer-focused approach to work, with ability to interpret and address complex requirements.
• Experience with scripting, business rules, UI policies, and other ServiceNow customization features.
• Experience with ServiceNow integrations with third-party systems.
• Experience with ITIL principles and best practices.
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