L3 Support Tech Deskside

Buffalo, WV, US • Posted 8 hours ago • Updated 8 hours ago

Contract Independent

On-site

Judge Group, Inc.

Fitment

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Job Details

Skills

Network Layer
Manufacturing
IT Infrastructure
Network Operations
Servers
Computer Hardware
Wireless Communication
Auditing
Switches
PRTG
Nagios
Robotics
Fleet Management
Management
Telecommunications
HVAC
Preventive Maintenance
Collaboration
Data Link Layer
Project Management
Technical Support
Microsoft Windows
Linux
OSI Model
TCP/IP
Network Administration
Server Hardware
Cabling
Network
Analytical Skill
Problem Solving
Conflict Resolution
Computer Networking
Communication
Privacy
Marketing

Summary

Location: Buffalo, WV
Description:
***ONLY W2 NO C2C**

L3 Support Tech Deskside

Location: Buffalo, WV - Fully Onsite

Contract

Role Overview

As an L3 Support Technician, you will provide high-level technical expertise in a complex manufacturing environment. You will be responsible for supporting enterprise automation efforts, integrating robotics (AMR/AGV/VGV) with IT infrastructure, and maintaining critical server and network operations.

Key Responsibilities

Infrastructure & Network Ops: Perform "Smart Hands" support for servers and network hardware. Conduct wireless audits, manage switch installations, and monitor infrastructure health via PRTG, DNAC, and Nagios.

Automation & Robotics: Evaluate and implement robotics technologies; maintain integrations between autonomous vehicles and 3rd-party Fleet Management systems.

Maintenance & Facilities: Manage telecom room inspections, power/HVAC preventative maintenance coordination, and execute "hot swap" operations on mission-critical equipment.

Escalation Support: Act as the primary escalation point for L2 technicians and production teams. Lead troubleshooting for high-priority incidents (P1-P3).

Vendor & Project Management: Escort and coordinate with external vendors; support site-wide infrastructure refreshes, server rack configurations, and plant shutdown activities.

On-Call: Participate in a rotation to monitor system alerts and provide emergency onsite support for production-critical issues.

Top Requirements

Advanced Technical Support: Strong proficiency in Windows/Linux OS and end-user device support.

Networking Expertise: Deep understanding of the OSI model, TCP/IP protocols, and network administration.

Infrastructure Skills: Experience with server hardware, data center maintenance, and cabling (network drops/power).

Analytical Problem Solving: Ability to diagnose complex issues across networking and infrastructure layers.

Communication: Strong verbal and written skills for documenting standard work and coordinating with senior analysts.

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cxjudgpa
Position Id: 1118697
Posted 8 hours ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

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