Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 7/10 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support - IT equipment Install/Move/Add/ChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articlesAbility to work on-call and other after-hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assigned What do you need to succeed?Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardwareAble to uphold a positive attitude at all times, even under stressful conditionsExperience supporting remote facilities and usersExcellent verbal and written communication skillsHigh level of professionalism and strong personal interaction skillsAbility to perform in-depth research and troubleshooting for complex technical issuesAbility to prioritize and complete all work tasks with minimal supervisionAbility to walk, bend, stand for long hours, and lift equipment up to 50 poundsAbility and willingness to learn new technologiesHigh School Diploma (required)Deskside / Desktop / End User Computer experience, ideally in a corporate environmentProven ability to handle challenging, rapid-response user supportProven ability to balance, prioritize and organize multiple tasks Desired CharacteristicsA+ CertificationMicrosoft Certified Professional (MCP)ITIL FoundationsLean Six SigmaWhat you'll getWork with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're differentBrazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making; Take a look for yourselfHere's one of our own, talking about the culture, space and growth opportunities:
Job DescriptionStage, provision, and deploy IT machines using defined proceduresAdhere to client shipping policies and proceduresConfigure, troubleshoot, and deploy mobile devices & other audio / visual equipmentFollow appropriate KB articlesManage workload via ticketing softwarePrioritize and complete work in a group and independently with minimal supervision Communicate technical information to non-technical audiences Inventory management of IT assetsDiagnose and troubleshoot hardware and software issues on desktops, laptops, and peripheral devices to identify root cause.Repair and replace faulty components, such as motherboards, hard drives, memory modules, power supplies, and peripherals.Install, configure, and upgrade operating systems, drivers, and software applications.Conduct preventive maintenance tasks to optimize computer performance and minimize downtime.Ensure compliance with company policies and industry standards while handling sensitive customer data.Keep detailed records of repairs, parts used, and services performed in the ticketing or inventory management system.Provide accurate estimates for repair costs and timelines to customers or internal stakeholders.Collaborate with other technicians and team members to share knowledge, troubleshoot complex issues, and identify process improvements.Stay up to date with the latest technology trends such as AI and industry advancements to provide effective solutions and recommendations.Maintain a clean and organized work area, following safety protocols and best practices.Provide training for team members in individual and group settings.#LI-ONSITE #LI-KG1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10106616
- Position Id: 63703
- Posted 1 day ago
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