Salesforce Technical Architect

Job Title: Salesforce Technical Architect

Location: Remote Supporting EST Hours

Experience Level: Senior / 15+ Years

About the Role

Value Technology is seeking an experienced Salesforce Technical Architect to lead the design and delivery of large-scale Salesforce programs across Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, and the Lightning Platform. This role will play a pivotal part in driving enterprise-grade contact center transformations, with a strong focus on omnichannel service, telephony integration, and customer experience excellence—especially within the Travel & Hospitality sector.

You will collaborate closely with business stakeholders, product owners, architects, developers, and cross-functional teams to ensure scalable, high-quality Salesforce solutions that align with business strategy.

Key Responsibilities

Architecture & Solution Design

• Lead end-to-end Salesforce architecture across Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, and Lightning Platform.
• Architect scalable solutions for contact center transformationincluding CTI, omni-channel routing, IVR, voice, chat, and digital engagement.
• Define integration patterns and govern data flows across enterprise systems (ERP, CRM, data platforms, legacy systems).
• Oversee multi-cloud architecture, ensuring alignment with Salesforce Well-Architected Framework.

Enterprise Implementation Leadership

• Drive solution design for enterprise-scale Salesforce implementations with global complexity.
• Provide architectural governance, technical leadership, and quality assurance throughout the SDLC.
• Build reference architectures, technical standards, and reusable components.
• Evaluate platform limits, performance considerations, and long-term scalability.

Cross-Cloud Expertise

• Translate business and industry-specific requirements (Travel & Hospitality, Customer Service, Loyalty, Guest Experience) into technical solutions.
• Lead Data Cloud architecture including data ingestion, harmonization, identity resolution, insights, and activation.
• Guide Lightning Web Component (LWC) design patterns, Salesforce Automation, and declarative best practices.

Contact Center & Service Excellence

• Architect and deliver Service Cloud Voice, digital channels, knowledge, case management, field service, and AI-driven service processes.
• Work with telephony and CCaaS providers (Genesys, Avaya, Amazon Connect, NICE, etc.) to design seamless customer service journeys.
• Define KPIs, SLAs, and performance architectures for high-volume service operations.

Collaboration & Stakeholder Management

• Partner with business, UX, and product teams to define vision, roadmap, and release strategy.
• Communicate architectural recommendations to executives and technical audiences.
• Mentor and guide developers, admins, and junior architects.

Required Qualifications

• 15+ years of Salesforce experience, including complex enterprise implementations.
• Deep expertise across Service Cloud, Sales Cloud, Experience Cloud, Data Cloud, and the Lightning Platform.
• Proven experience in contact center transformation and omni-channel service implementations.
• Strong integration experience: REST, SOAP, Mulesoft, APIs, event-driven architecture, middleware.
• Experience in large multi-org, multi-cloud environments with global stakeholders.
• Background working with or delivering solutions for Travel & Hospitality customers (preferred).
• Hands-on experience with LWC, Apex, Flows, Platform Events, and enterprise data modeling.
• Salesforce Certified Application Architect & System Architect required