Job Description: Business Analyst Servigistics (SPM) - 5+ years of experience.
Job Summary
We are seeking an experienced Business Analyst with strong Servigistics (Service Parts Management SPM) expertise to support business operations, system enhancements, and the upgrade to SPM 14. The candidate will act as a liaison between business stakeholders and technical teams, ensuring optimal configuration, data integrity, and process alignment within the Servigistics platform.
Key Responsibilities
Functional & Business Analysis
Gather, analyze, and document business requirements related to Service Parts Planning, Forecasting, and Inventory Optimization.
Translate business needs into functional specifications for Servigistics configuration.
Conduct gap analysis between current state and SPM 14 capabilities.
Support process improvements in service parts supply chain.
Servigistics (SPM) Configuration
Configure and maintain modules within Servigistics SPM (Forecasting, Planning, Inventory, Optimization).
Analyze forecast accuracy, stocking policies, safety stock, and service levels.
Troubleshoot production issues and provide functional support.
Work with technical teams on data feeds, batch jobs, and integrations.
SPM 14 Upgrade Support
Participate in SPM 14 upgrade planning and impact assessment.
Perform regression testing and validation of upgraded functionalities.
Coordinate data validation, reconciliation, and post-upgrade support.
Identify configuration changes and enhancements required post-upgrade.
Support user acceptance testing (UAT) and deployment activities.
Reporting & Analytics
- Forecast accuracy
- Service level performance
- Inventory turns
- Fill rate and backorder metrics
- Work with business teams to improve KPI visibility and reporting accuracy.
Stakeholder Collaboration
Work closely with:
Supply Chain & Planning Teams
IT Teams
Data Management Teams
External vendors (if applicable)
Conduct user training and knowledge transfer sessions.
Prepare functional documentation, SOPs, and upgrade documentation.
Required Skills & Experience
- Experience
- 5+ years of hands-on experience with Servigistics SPM
- Strong experience in:
- Demand forecasting
- Inventory optimization
- Service parts planning
- Experience supporting or participating in SPM 14 upgrade
- Experience in production support environment
- Functional Knowledge
- Service Parts Management (SPM)
- Supply Chain Planning
- Inventory policies and service level management
- Forecasting techniques (statistical & causal models)
- Soft Skills
Strong analytical and problem-solving skills
Excellent communication skills
Ability to work in cross-functional teams
Experience working in global support model preferred
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