We are seeking a skilled and motivated Enterprise Network Engineering & Support professional to join our team. This role will focus on supporting and enhancing enterprise network infrastructure across a large-scale environment while collaborating with global and cross-functional teams.
Key Highlights:
- Participation in an on-call rotation with a team of 4 engineers
- Daily queue support shared among 4 engineers
- Hybrid work model with onsite presence required on Tuesdays and Thursdays
- Strong English communication skills are required
Preferred Technical Experience:
Experience with the following technologies is highly preferred:
- Juniper / HPE Layer 3 Routing & Switching
- Aruba Wireless
- Palo Alto Firewalls
- HPE SD-WAN (nice to have)
Candidates with strong experience in similar networking technologies will also be considered.
Key Responsibilities:
- Provide operational support for enterprise network platforms including routing, switching, wireless, and firewall technologies
- Support enterprise wireless environments through monitoring, configuration, performance optimization, and analytics
- Troubleshoot and resolve network-related incidents and connectivity issues
- Assist with network design improvements and implementation aligned with security and architecture standards
- Develop and execute test plans for network changes and deployments
- Provide SD-WAN support including routing policies, connectivity, and monitoring as needed
Hardware Lifecycle Management:
- Manage lifecycle activities for network infrastructure including switches, firewalls, wireless access points, and SD-WAN devices
- Coordinate hardware refreshes, upgrades, deployments, and decommissioning activities across multiple locations
- Maintain accurate inventory and lifecycle documentation
- Work closely with procurement, logistics, and field teams to ensure smooth implementation
Platform & Process Optimization:
- Identify opportunities to improve network reliability, automation, operational efficiency, and documentation
- Stay updated on emerging technologies, networking trends, and industry best practices
Collaboration & Communication:
- Partner with global and cross-functional teams to deliver scalable and reliable solutions
- Communicate technical information effectively to both technical and non-technical stakeholders
- Build strong working relationships across IT and business teams
Documentation & Governance:
- Create and maintain network diagrams, standards documentation, lifecycle plans, and troubleshooting guides
- Support change management and configuration management processes
Required Skills & Qualifications:
- Strong hands-on experience with enterprise networking technologies including routing, switching, wireless, and firewalls
- Experience supporting large-scale enterprise network environments
- Solid understanding of network security principles and segmentation
- Strong troubleshooting, analytical, and Root Cause Analysis skills
- Excellent verbal and written communication skills
- Familiarity with change management practices
- Ability to work effectively within cross-functional and global teams
- Willingness to learn new technologies and tools
Preferred Qualifications:
- Experience with automation-driven or template-based network management platforms
- Experience working in multi-vendor network environments
- Knowledge of structured hardware lifecycle management and asset tracking
- Understanding of ITIL framework and best practices
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