IT Onsite Technician

Baltimore, MD, US • Posted 5 hours ago • Updated 5 hours ago
Full Time
On-site
USD $48,000.00 - 52,000.00 per year
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Recruiting
  • Help Desk
  • Microsoft Windows
  • Microsoft Office
  • Computer Hardware
  • Communication
  • Remote Support
  • Technical Support
  • Laptop
  • Mobile Devices
  • Virtual Desktop
  • VDI
  • Computer Networking
  • Customer Service
  • Financial Services
  • IT Infrastructure
  • Management
  • Rhino
  • Health Insurance
  • Life Insurance
  • Knowledge Management
  • Insurance

Summary

Recruiting contact
Contact us directly if you have any questions about this open job position
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Your skills
  • Entry-level experience or up to 2 years in IT support, help desk, or desktop support
  • Basic knowledge of Windows OS, Microsoft Office, and end-user systems
  • Familiarity with ticketing systems and remote support tools preferred
  • Valid driver's license and willingness to travel between client sites
  • Understanding of basic hardware components and peripherals
  • Ability to follow processes, document work, and learn quickly
  • Strong communication skills and customer service mindset
  • This role is an Hourly Non- Exempt position with a targeted salary range of $48,000.00 - $52,000.00 USD, based on experience and skillsets.

Your tasks

The Desktop Support Analyst provides advanced technical support to end users across the organization, ensuring reliable operation of desktop systems, laptops, mobile devices, virtual desktops, and enterprise applications. This role serves as the escalation point for Level 1 support and is responsible for resolving complex technical issues in both physical desktop and Virtual Desktop Infrastructure (VDI) environments.

The technician works closely with infrastructure, security, networking, and application teams to diagnose and resolve incidents while delivering excellent customer service to business users within a regulated financial services environment.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.

Your benefits
  • Health/ Medical insurance
  • Life insurance
  • Disability Insurance
  • Dental insurance
  • Internal career development program
  • Car Allowance/ KM Allowance
  • Holiday/ Vacation Bonus
  • Vision Insurance
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 80183364
  • Position Id: 5082086a6cf9a87f1acc3cafe2763719
  • Posted 5 hours ago
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