Job Overview
We are seeking a Senior Solutions Specialist to join our team, focusing on Finance and Operational functions within Certinia. In this role, you will be the technical and functional lead supporting the ongoing evolution, integration, and management of the Certinia ERP and PSA solutions within the OW organization. You will guide both project delivery and application management, serving as a bridge among business, finance, and technology to maximize the value of our cloud-based solutions. The role combines solution architecture, technical support, application administration, stakeholder engagement, and team leadership—empowering both the business and IT to achieve streamlined, best-in-class service operations.
Key Responsibilities
Solution Architecture, & Integration Leadership
• Collaborate with business, finance, and technical teams to assess requirements, estimate complexity, and architect scalable Certinia ERP/PSA solutions on Salesforce.
• Advise on functionality, costs, and risks, helping internal teams leverage Certinia modules (PSA: Project & Resource Management, Time/Expense, Billing; ERP: Financials, Revenue Recognition, Procurement, Reporting) for business value.
• Define, document, and oversee custom architectures (including API/Data Integration with ETL), ensuring robust application and data integration across the OW technology landscape.
• Guide development/implementation activities, participate in code and design reviews, and troubleshoot complex issues to ensure stable, high-quality solution delivery.
Application Management & Technical Stewardship
• Serve as the subject-matter expert on the Certinia Application for Finance and/or other Operations areas, such as Talent Management and Data Analytics.
• Monitor application performance, proactively troubleshoot issues, and implement/enhance system functionality.
• Oversee and implement accounting practices within Certinia—revenue recognition engine, time and backlog management, business/project economics, invoicing, work-in-progress (WIP) reporting, multi-currency, and related finance operations.
• Ensure data integrity and security, maintain process/config documentation, and handle application changes, upgrades, and enhancements.
Stakeholder Collaboration & Change Enablement
• Act as liaison between business, finance, and technical stakeholders—gathering requirements, addressing needs, and educating users on Certinia capabilities and best practices.
• Drive development and continuous improvement of finance and resource management modules, working closely with business relationship managers and internal teams.
• Conduct training sessions, create how-to materials, and foster adoption and best practices across teams and departments.
Technical Support & Documentation
• Provide advanced technical support/troubleshooting for internal Certinia users and integration partners.
• Develop and maintain comprehensive documentation for all relevant application processes, custom configurations, and support protocols.
• Ensure compliance with IT controls, audit guidance, and security policies.
Experience
• Degree in Computer Science or related field.
• 2-3 years experience with Certinia, either PSA or Accounting (ERP) solutions.
• Proven expertise in accounting processes: Time Entry, Revenue recognition, WIP, and backlog reporting.
• Full professional proficiency in written and spoken English.
• Demonstrated ability to partner with business stakeholders and deliver technical solutions in a collaborative, Agile (Scrum/SAFe) environment.
• Experience with project management and delivery tools (e.g., ServiceNow, Jira, Azure DevOps).
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